Phone Operator - Cove Beach

AMZ Group

UAE

Ref: LP252-149

Job description / Role

Employment: Full Time

Phone operator - Cove Beach Dubai

- Answers incoming calls in a positive way
- Must be polite and courteous while answering the phone.
- Places outgoing calls
- Receives guest messages and deliver the same to the guest
- Provides information about Cove Beach Club services to the guests
- Understand the telephone operator board or PBX switchboard operations
- Knows what action to take when an emergency call is required
- Assists in reporting telephone equipment or service complaints and problems
- Following telephone etiquette
- Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
- Open and close telephone functionality on the hotel front office software.
- Keep records of calls placed and received by all departments and recording the call charges.
- Setup conference calls in different locations and time zones.
- Update directory information on the front office software.

Requirements

- Experience: Previous experience as a Phone operator for a restaurant/night club
- Education: The ideal candidates will have a bachelor's degree in hospitality or a related field
- Core competencies: Leadership, planning, customer service
- Ability to work under pressure - dealing with a lot of incoming calls

About the Company

The foundation for AMZ Group was laid in 1999 with the opening of our first retail store. The motivation behind this was a strong personal passion for quality products and superior experiences. With this mindset of offering customers excellence as our guiding principle the group has continuously grown and diversified; in 2002 successfully branching into hospitality. Today AMZ Group consists of a diversified portfolio of businesses and is looking to grow even further through our 400 employees, whom all share a common passion for offering excellent services in a sustainable way.

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