Portfolio Relationship Manager

Job description / Role

Key accountabilities of the role

Client / Business acquisition :

• Generating new business via outbound marketing activities, gold center contacts, and existing network.
• Increasing team revenue and productivity by cross-selling and up-selling remotely.
• Acquiring new to bank customers.
• Identifying new potential expansion locations.
• Converting inbound and outbound leads to sales.
• Building a strong trust relationship with key customers.
• Maintaining a loyal pool of customers / alliances who refer potential customers.
• Carrying out the function(s) remotely of promoting the financial products.
• Collection of the required information and data.
• Evaluation of the clients' ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith.
• Making referrals to other channels based on identified customer needs.

Management of service delivery :

• Smoothly implementing Priority Banking services across surrounding branches.
• Monitoring service levels for customer satisfaction remotely.
• Customer retention efforts with personal involvement in complaint resolution, account closures, and inquiries remotely.
• Getting ad-hoc customer feedback remotely.
• Reviewing of credit applications.
• Adhering to laid out processes and procedures.
• Ensuring appropriate and adequate documentation.
• Identifying trends of errors and proactively advise process improvements.

Specialist skills / technical knowledge required for this role

• University degree or a recognized professional certificate.
• Experience of no less than three years in the area of financial analysis, financial markets, investment, wealth management, or financial planning.
• Detailed knowledge of ADIB's Retail Banking products & services.
• Experience in sales, product development or wealth advisory to priority banking customers / retail HNIs.
• Broad knowledge of ADIB's Retail Credit & Operational Policies & Procedures.
• Specific knowledge of UAE banking practices, regulations & risks.
• UAE Financial Rules & Regulations Certification.
• International Certificate in Wealth and Investment Management (Level 3).
• Good knowledge of competitors in the local market.
• Must have led a team of professionals.
• Detailed knowledge of service standards.
• Training & presentation skills.
• Computer skills.

Previous experience

Minimum 5 years of related banking experience in UAE.