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Ref: HP905-444
Job description / Role
Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.
Job Purpose:
Responsible for maintaining assigned Elite clients portfolio increasing their share of wallet and enhancing sales of CBD consumer asset, liability and investment products to a specified portfolio of Elite customers. Responsible for providing Elite customers with a personalised banking service, conjunction with production specialist
Principal Accountabilities:
• Contact clients and follow up to ensure that they meet minimum criteria required to be eligible for Elite Banking Account.
• To build strong relationship with clients through effective planning and servicing them for all their banking requirements within elite segment.
• Primarily to focus in increasing CASA balances across assigned portfolio and cross sell all other assets & liabilities products for eligible client within bank's products policies.
• Maximize product penetration such as Credit Card, Investment, FX & Banca to achieve and exceed assigned monthly/quarterly financial targets set by management.
• Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained to avoid re-work
• Ensure that all customer applications submitted are within CBD policy guidelines.
• Will meet relevant Elite customers at suitable external locations as required, in order to build relationships, provide service, make and close sales of Elite asset, liability and investment products.
• Coordinate with Special Accounts Unit (Recovery) to implement agreed actions in respect of Elite irregular accounts.
• Ensure a consistently high level of customer service is maintained at all times.
• Ensure timely closure of all AML related inquiries within defined time frame and follow up with clients for all necessary requirements to close AML Alerts amicably with AML Team, protecting bank's interest at all times.
• All customers complaints to be handled professionally and resolved amicably within the policy guidelines of CBD
• Attend weekly and monthly team and area sales meetings to review performance and share best practice ideas
Requirements
Education and Experience:
• Bachelor Degree
• 4 to 5 yrs of Retail Banking experience with a good understanding of CASA, wealth management products
About the Company
In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.