PR Manager - Arabic Speaker

Job description / Role

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.

Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences

Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion

COMPANY DESCRIPTION

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences.
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion

RAFFLES THE PALM & HYDE DUBAI

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

The Position

To assist in developing, creating and implementing ongoing media and marketing efforts. Plans and executes internal and external events with proficiency.

KEY ROLES & RESPONSIBILITIES

- Maintain complete knowledge of all hotel services/features
- Handle guest complaints promptly and effectively, ensuring follow-up
- Promote positive relations with guests and employees
- Maintain high level of knowledge of the Raffles product and the competitor's product
- Maintain good relationships with counterparts at competing hotels; promote all Raffles properties whenever possible
- Design and work within market plan and maintain file database
- Meet solicitation and maintenance call requirements; handle all incoming inquiries
- Follow-up with in-house guest to ensure on-going service to the guest
- Attend designated in-house training and seminars
- Attend departmental and hotel meetings as required
- Entertain customers in all outlets as necessary
- Successfully complete all required training/certification processes
- Process paperwork to clients, other departments, etc., within a timely manner. Complete all assigned paperwork within a timely manner
- Develop relationships with key media players and the travel industry
- Build and maintain positive relations with the International Sales Offices
- Administer staff performance reviews on a timely basis
- Ensure financial successes of hotel by overseeing all expenses and ensuring that all special events are profitable for the hotel

Requirements

PERSONAL ATTRIBUTES

- Ability to prioritize, organize work assignments and maintain follow-through
- Perform job function independently with minimal supervision, even under pressure, but also work cohesively as a team
- Ability to ensure security and confidentiality of guests and hotel data
- Ability to enforce hotel's quality procedures, etc.
- Clear thinker who can analyze and resolve problems with good judgment
- Ability to remain calm and courteous in demanding/difficult situations
- Outstanding writing and oral communication skills
- Ability to interface confidently with high-profile customers and media
- Extremely detail-oriented with task-mastering abilities

QUALIFICATIONS

- Bachelor's Degree

EXPERIENCE

- Minimum two years' experience in hotel operations , related to or preferably in special events , conference services , public relations , advertising or sales

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.