Premium Lounge Duty Supervisor

Job description / Role

Premium Lounge Duty Supervisor - Qatar Airways - Dubai

In this role, you will be responsible for organising resources effectively and coordinating necessary activities to ensure efficient, productive and risk free operation at shift level. You will supervise and participate in daily operations and provide active leadership to the unit assigned.

Specific accountabilities include:
• Conducting and being actively involved in daily team briefings and communicating effectively with all areas of the operation
• Ensuring visual appearance of the operation is of the highest standard by regular monitoring
• Liaising and building positive relationships with other internal departments and external agencies, where appropriate
• Managing conflict resolution and facilitate service recovery situations with guest
• Ensuring adequate staffing levels are maintained per shift and actively promote positive teamwork with all colleagues
• Providing on the job performance monitoring and coaching to enable individuals to understand their current competency level and expected level of work performance
• Implementing effective rosters and supervising days in lieu and overtime allocation with minimum risk to daily operations

Requirements

To be effective in this role, you will need a trade or vocational qualification combined with a minimum of three years job related experience, preferably within the premium hospitality, airline, airport or service environment. Experience as a duty or shift supervisor is essential for this position. You will need excellent delegation, direction setting and workflow management skills combined with strong mentoring and coaching ability. You will also need excellent decision making and problem solving skills.

You will need to be fluent (written and spoken) in English to perform this role.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.