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Principal Advanced Support Engineer, ACS Global Delivery


Dubai, UAE

Ref: RP556-2501

Job description / Role

Employment: Full Time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Oracle FMW, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Oracle FMW is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Oracle Fusion Middleware Solution Specialist will be responsible for providing technical leadership and assistance for Oracle designing, architecting, creating and managing the various services within on primes or Oracle Cloud Infrastructure. It is required for this position to be located in ZA and holding ZA citizenship . This position will be focused on supporting the client engagements requiring Oracle Cloud Infrastructure and Oracle Fusion Middleware. Supported systems will span flavors of Windows, UNIX, and Linux along with Oracle cloud and other cloud service provider platforms. In addition to hands-on technical work this position will require providing assistance to project teams with architecture design, upgrades, performance tuning, systems stabilization, documentation development and the creation of client deliverables.

- Minimum of a Bachelor's degree.
- 10+ years' experience installing, configuring, administering, tuning, and troubleshooting Oracle Fusion Middleware products on Linux, UNIX and Windows environments.
- Extensive experience in Oracle WebLogic server and knowledge of Oracle Fusion Middleware products like SOA, OBIEE, OBIA, WebCenter, OIM, etc. with a strong DBA background.
- Troubleshooting issues related to FMW products and components like Node Manager, JNDI, JDBC Data sources, Web services, Adapters, etc.
- Experience in using Enterprise Manager Fusion Middleware Control and other administration utilities.
- Subject matter specialist in database administration, RAC, Performance tuning, and Backup and Recovery skills in Oracle 9i, 10g, 11g, 12c, 19c, and RAC on UNIX, Linux and Windows environments.
- Hands-on experience on working with Oracle Cloud Infrastructure (OCI) Platform.
- Exposure towards creating and configuring OCI Compute service offering features like Virtual Machines.
- Release management support for application implementation, installs, data migrations, and system software upgrades.
- Excellent English verbal and written communication skills are required.
- Proven skills as a team member on at least two or more full cycle implementations


- Exposure to migration/Lift and Shift of on-premise or other cloud service provider workloads of Oracle Middleware to OCI.
- Experience with handling Oracle Workloads on other CSPs like AWS and Azure is a plus.
- Experience with integration of Oracle Fusion Middleware products like SOA, OBIEE, OBIA, WebCenter, OIM, etc. with ERPs a plus (PeopleSoft, E-Business Suite, Hyperion etc.).
- Experience integrating Fusion Middleware products with Active Directory, configuration of SSL/TLS and SSO, and clustering.
- Exposure to Oracle integration products like Oracle Golden Gate, Oracle Data Integrator and their corresponding Cloud service offering a plus.
- Exposure to Oracle Analytics Cloud (OAC), SOA Cloud Services, and Oracle Integration Cloud.
- Creative person who has developed innovative approaches to developing solutions.
- Goal oriented with high standards for quality and performance
- Prior consulting experience is desired.
- Committed to gaining exposure to multiple packages/applications while further developing your career.
- Ability to mentor and manage junior team members.
- Ability to assist multiple projects environments simultaneously.
- Exposure to Oracle Fusion Middleware Stack Oracle Weblogic, Apache, Oracle Business Intelligence OBI, Oracle Access Manager OAM, Oracle API Gateway OAG, Oracle Service Bus OSB, Oracle Internet Directory OID, Oracle Virtual Directory OVD
- Ability to create, configure and manage OCI Storage service resources like Block Volumes, Object Storage Buckets and File Storage Service.
- Experience in working with the Identity and Access Management features within OCI like creation of users, groups, policies, compartments, etc
- Experience in working with Oracle DB systems on OCI.


Ideal candidates will also have experience with three or more of the following technologies:

- Oracle Cloud Infrastructure services
- Maintenance of Oracle Cloud Infrastructure tenancy
- Configuration and administration of Compute, Storage and Network Resources
- Ability to design and architect OCI tenancy to accommodate workloads across Regions and Availability Domains.
- Working knowledge across Identity and Access Management and Governance features.
- Experience on working with Database Service offerings available withing OCI.
- Experience in migrating or lift and shift of applications and database to OCI
- Oracle Weblogic Server
- Install, Upgrade, Configuration and Tuning of Weblogic Server 11g and above.
- Enterprise Integration, Web Services, J2EE and web applications experience
- Setup and configuration of security and clusters
- Deep understanding on JDBC, JNDI, partitioning and Node Manager
- Deploy applications, including SOA Composite applications
- Expertise in using Enterprise Manager Fusion Middleware Control and other administration utilities
- Weblogic 12c and WLST scripting experience a plus
- Troubleshooting of issues around Fusion Middleware Server and Operating System.
- Oracle RDBMS - 9i/10g/11g/12c/19c database
- Oracle Installation and database creation; DBA skills (physical design)
- Oracle Programming Skills (SQL, PL/SQL)
- Understanding of tools to manipulate data
- Performance Tuning
- Use of Oracle Enterprise Manager and other equivalent tools
- Oracle Real Applications Clusters (RAC)
- Backup, recovery and High Availability configuration
- Unix, Linux , windows and Scripting
- Knowledge of Unix (Solaris, AIX, HP) , Linux (Red Hat , OEL) and Windows Operating system
- Shell and batch script Programming skills
- Python and automation programming skills a plus

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.

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