Processing Specialist

Job description / Role

Job description

To leverage the process and service provided to the customers given approved finance from Mohammad Bin Rashid Housing Program - Dubai Government.

Meeting with applicants, provide them with all the required information about the finance and answering all their questions regarding the process.

Collect all the required documents as per the advised checklist and advise the customer on the next step.

Attend customer's queries over the phone and proactively update them on the progress of their file.

Source the deal in the system, send the file to the credit department and follow up with them until the final approval.

Coordinate between the Sales support unit, Home Finance Operation, MBRHE department and the customer for the completion of document issuance, collateral collation, mortgage, and deal booking.

Follow up with the customer and home finance operation to clear all the outstanding documents.

What we offer you

• Strong emphasis on work-life balance and wellbeing across the bank
• World-class learning and development platform and career development
• Generous annual leave entitlement and private healthcare
• Preferential banking facilities for employees