Processor

Job description / Role

Job purpose

To leverage the process and service provided to the customers given approved finance from Mohammad Bin Rashid Housing Program - Dubai Government.

Responsibilities:

• Meeting with applicants, provide them with all the required information about the finance and answering all of their questions regarding the process.
• Collect all the required documents as per the advised checklist and advise the customer on the next step.
• Attend customer's queries over the phone and proactively update them on the progress of their file.
• Source the deal in the system, send the file to the credit department and follow up with them till the final approval.
• Coordinate between the sales support unit, home finance operation, MBRHE department and the customer for the completion of document issuance, collateral collection, mortgage, and deal booking.
• Follow up with the customer and home finance operation to clear all the outstanding documents or any pending items.

What we offer you:

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class learning and development platform and career development
• Generous annual leave entitlement and private healthcare
• Preferential banking facilities for employees