Procurement Advisor - SC&M

Adecco

Abu Dhabi, UAE

Ref: KP164-1407

Job description / Role

Employment: Temporary

Client: Confidential
Role: Procurement Advisor-SC&M
Job Location: Abu Dhabi
Assignment Duration: – 12Months
Salary: up to 636 AED per day
Mode of Interview: Face-to-Face in Abu Dhabi

• Duration: 12 months
• start date 1-06-23
• End date 31-5-24

Job Description:

Service Delivery / Optimization
• Manage the operational onshore teams, ensuring issues are managed and service SLA’s are met or exceeded, both BAU and for V&A projects.
• Manage and develop the relationship with key client stakeholders
• Align the service delivery with the sourcing & category management activity in each location, through close communication and cooperation with all Subcontractor Category Leads
• Act as ‘key client’ and service manager for offshore delivery teams supporting the Cx process including the support model and helpdesk service provided by Accenture’s Business Support System (BSS) team
• Ensure that operational documents and processes are kept updated and followed by all local Cx delivery teams
• Ensure that all internal controls are effectively completed in accordance with agreed guidelines
• Manage operations within agreed operating budgets
• Maintain close and professional relationships with clients and agencies to understand requirements & provide onboarding solutions
• Ensure effective customer and supplier relationships and manage escalation
• Be well versed in the end-to-end Cx processes and policies.
• Monitor, and provide coaching and guidance to the Cx Agents.

Cx Service Development and Continuous Improvement
• Support Internal Audits and act as conduit for the local teams to agree on actionable and reasonable action plans. Also, oversee completion of agreed action items.
• Agree, implement and continuously improve operating standards for all aspects of the Cx service delivery, including operating processes
• Define and prioritize enhancement requests, and work with the global relationship owner to ensure required enhancements are implemented

People Management
• Provide leadership through proactive management & development of the Cx Delivery teams
• Set team and individual goals & performance objectives, in alignment with subcontractor category targets
• Manage the performance process for direct reports, and career counsellors (as appropriate)
• Conduct recruitment and ad hoc personnel management activity as required.

Requirements

Client: Confidential
Role: Procurement Advisor-SC&M
Job Location: Abu Dhabi
Assignment Duration: – 12Months
Salary: up to 636 AED per day
Mode of Interview: Face-to-Face in Abu Dhabi

• Duration: 12 months
• start date 1-06-23
• End date 31-5-24

About the Company

The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.

Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.

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PRO salaries in Abu Dhabi

Average monthly compensation
AED 11,500

Breakdown available for industries and years of experience