Product and Solutions Engineer

Job description / Role

The Product and Solution Engineer’s (PSE) job entails working mostly with Product and Solution Representatives (internal and external) to develop products and solutions aligned with the Company’s roadmap and to give required technical support during the life cycle of the launched products/services. The PSE will work with engineering teams of vendors to research, understand the customer needs, and determine the overall business and technical solution using company and third party products and services. The PSE is responsible to provide sales engineering support for our channel partners as well as end-users and respond to in-depth customer questions and inquiries. The main duty is to understand the business issues in-depth and work with the vendor(s) closely to solve any technical issues that arise during the development process to ensure the product and/or solution is aligned with the business requirements to determine the solution(s) that will provide key big business value

Responsibilities:
- Understanding product and/or capability gaps or functionality in our existing portfolio and define ways to address them using products, applications, accessories or solutions from third party partners
- Defining and driving the best company products to our channel partners and end-users to address market requirements of prospect business
- Defining product technical specifications and requirements clearly in order to differentiate Thuraya offers against the competitive products in the market
- Communicating our portfolio of products, solutions and services the commercial teams to allow them to provide more value to our channel partners and end-users during the sales process
- Hands on testing and troubleshooting for products and solutions developed by third party vendors
- Working closely with vendors to diagnose and resolve issues found during the testing process
- Demonstrating an in-depth understanding of the company products, functions, features and benefits for internal and external audiences
- Providing responses for product and technical requests for internal and external customers

Performing customer needs assessments and solution discovery sessions in the following key Market segments:
- Maritime - Tracking, GmDSS, IMO, and VSAT solutions
- Media - Video streaming applications
- Oil/GAS - Tracking, SCADA, VPN and VSAT solutions
- Government and NGOs – Various Encryption, Video Conference, VSAT and VPN Solutions
- M2M

- Reviewing customer operations to provide recommendations for improving business processes
- Designing and delivering product presentations to our channel partners and end-users based on the necessities and competitive sales condition
- Providing knowledge and training on products to peers, pre-sales and sales staff in the organization
- Requesting and coordinating resources required to support distribution department
- Participating at conferences, trade shows, and other events as required by Commercial Division
- Developing and maintaining business and client contact information as these relates to product development
- Getting associated with user groups, industry groups, etc
- Providing specifications and quotes to prospective clients

Requirements

- Good technical knowledge of Satellite communication, GSM, and Internet products and services
- Proven success presenting technology as business solution to different level audiences including engineers or C-level leaders
- Proven success in delivering high end products with both technical and business buyers
- Able to make effective presentations or demonstrations in time constrained situations
- Able to prioritize the work in multi-tasking environment
- Able to meet tight deadlines, follow up on commitments, and take disciplinary action wherever appropriate
- Strong development and integration aptitude
- Proven experience in product engineering functions, distribution support and customer service ideally within the telecom industry
- Good Computer skills, especially use of process automation, MS Office Applications and other customized computer programs
- Degree in Engineering, preferably in Electronics or Telecommunications
- Fast learner and self motivated
- Good verbal and written communication skills
- 5 to 7 years of experience in the GSM, Satellite products and IT solution

About the Company

Thuraya is a leading mobile satellite communications company that empowers people with tools to bring the organizations and communities they serve closer together.

We offer innovative, flexible and dependable technology that helps you overcome the toughest challenges and achieve the highest aspirations - facilitating reliable communications where and when it matters most.

Our global customers include industry leaders from a variety of sectors including energy, media, marine, government and NGOs.

Our superior network enables clear communications and uninterrupted coverage across two thirds of the world via satellite and across the globe through our unique GSM roaming capabilities.

Proud to be driving innovation in the mobile satellite industry, Thuraya has been recognized for our game-changing products and dedication to innovation.