Product Documentation Manager

Job description / Role

Key Responsibilities

As the Product Documentation Manager, you will be responsible for:

Designing and Structuring Documentation
• Define a clear and intuitive content organization for different user types (technical users, business users, administrators).
• Develop user guides, FAQs, interactive tutorials, and technical documents.
• Work with the Product and Development teams to identify documentation needs.

Writing and Updating Content
• Write clear, accessible, and engaging documentation tailored to different audiences.
• Ensure continuous updates to documentation based on product evolutions.
• Manage translation and internationalization of documentation when needed.

Managing Documentation on Zendesk
• Structure and optimize the knowledge base on Zendesk.
• Establish publication and validation processes for documentation.
• Analyze user feedback to improve documentation experience.

Collaborating with Internal Teams
• Work closely with Product, Support, Marketing, and Development teams to ensure the documentation meets user needs.
• Write release notes and detailed change logs for each product update.

Implementing Interactive and Innovative Formats
• Create video tutorials, infographics, and interactive guides to enhance user experience.
• Suggest improvements in the organization and format of documentation content.

Required Profile

Technical and Professional Skills
• Proven experience in technical writing or product documentation, ideally in a software or SaaS environment.
• Proficiency in documentation management tools, particularly Zendesk.
• Strong ability to simplify complex concepts for different user types (business users, administrators, developers).
• Excellent writing skills in English
• Knowledge of Agile / SAFe methodologies (a plus).
• Experience documenting Self BI, Data Analytics, or Cloud-based platforms (a plus).

Soft Skills
• Autonomous and detail-oriented in managing documentation.
• Strong analytical skills to explain complex topics in a simple manner.
• Curiosity and proactiveness to continuously improve user experience.
• Excellent communication skills to collaborate effectively with internal teams (technical, product, support).

About the Company

Since its inception in 2004, Suadeo a french software company has pursued the same objective and that is to provide a Self BI Platform which:

• Ensures an optimal responsiveness and a real user autonomy for their data usage
• Gives the users an upper hand on leveraging their business acumen in constructing multidimensional data analysis, building dashboards and reports.
• Enables the users to run successful data analytics to obtain a clear picture of where the business is, where it has been and where it should go.

Because Dashboarding and reporting tools alone are not enough to offer the freedom users require to run analysis as a support for strategic decision making. Suadeo Designer®, the Suadeo Self BI Platform combines Data Governance and DataViz, to free up non-IT users in their data analysis production, their data flows exchange, their cataloging as well as their Restitution, while being 100% integrable into any information system.