Product Manager

Job description / Role

Synopsis

This Product Manager sits in the Digital Technology and Innovation department value stream and is accountable for the web and mobile app, and for the loyalty program. While accountable for agile development, part of the development work, and third-party coordination is waterfall and should be managed accordingly.

This role reports to the Senior Product Manager, Digital. The Product Manager is responsible for managing the end-to-end product development process from defining desirable, feasible, viable, and sustainable products to launching them and ensuring they continuously meet customers' needs and internal KPIs. This role will support the Senior Product Manager with the strategy, vision, and roadmap for products within the value stream, as well as day-to-day operations.

This role will have a customer-centric mindset and act as the internal representative of the customer throughout the product lifecycle. They will leverage market and customer research to continuously understand market and customer needs.

Accountabilities

• Collaborate with business stakeholders to define, communicate, and maintain the product strategy, vision, and roadmap.
• Ensure alignment and shared understanding across teams on feature development timelines and priorities.
• Partner with Solution Architects and Software Engineers to define and maintain Non-Functional Requirements (NFRs) ensuring product quality, scalability, and performance.
• Present the product vision, features, and milestones during Program Increment (PI) Planning sessions.
• Actively participate in daily agile activities to support delivery alignment and remove roadblocks.
• Measure product success through adoption metrics, customer insights, and feedback identifying opportunities for enhancement and innovation.
• Provide regular progress updates, proactively managing dependencies, risks, and issues, and escalating to the Senior Product Manager when necessary.
• Support and partner with the Senior Product Manager on the strategy, vision, and roadmap for products within the value stream, as well as day-to-day operations.

Education & Experience

• Minimum 7 years of professional experience, including 3+ years as a Product Manager designing and launching high-quality software products. Airline or loyalty industry experience is a plus.
• Bachelor's degree in computer science, information systems, engineering, or a related field.
• Proven track record of defining, delivering, and launching successful products.
• Strong understanding of the end-to-end product lifecycle, including integrating customer feedback, defining requirements, and driving prioritization.
• Skilled in data-informed decision-making, leveraging user testing, competitor and market analysis, and defining key performance metrics.
• Customer-centric mindset, with a focus on placing user needs at the centre of product decisions.
• Recognized team player with strong communication and collaboration skills, able to work effectively across multiple teams and stakeholders.
• Experience applying design thinking tools such as personas, empathy maps, journey maps, and story maps is desirable.
• Relevant certifications such as Certified Product Manager (CPM) or Agile Certified Product Manager (ACPM) are desirable.
• Experience with agile methodologies including SAFe, Scrum, and Lean Portfolio Management is desirable.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme, and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.