Product Manager II

Job description / Role

About Careem

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organization that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

Role Overview

As a PM II in the Customer Experience team, you will be responsible for executing the vision and strategy for Careem's Everything App experience, impacting how users see Careem on a day-to-day basis. This involves building products to improve customer activation and deepening engagement on the platform while also facilitating the growth of the platform. This role will involve rapid experimentation to identify the right recommendations and experiences for Careem's customers and build the most engaging journey while keeping the business objectives in mind.

This role requires a blend of customer-first thinking, technical acumen, distinctive communication, and collaboration, as well as a willingness to dive deep into the details to facilitate seamless execution. Working across all areas of the company, you will serve as an internal liaison between engineering, design, operations, and research. You will have tremendous ownership, and it is an invitation to do the most meaningful work of your career.

Responsibilities

• Product Areas: Shaping and executing on the key priorities for the Everything App Experience scope, including rapid experimentation.
• Roadmap: Building and driving the roadmap and being accountable for the impact and outcome.
• Collaboration: Working closely with vertical teams to enable cross-cutting experiences.
• Stakeholder Management: Managing diverse stakeholders, bringing stability and a principled framework for decision-making and prioritization.
• Culture of Impact and Shooting for the Moon: Responsible for helping build a best-in-class experience, guided by first principles from science and economics, grounded by data, iterating fast with experimentation and compounding improvements, and constantly pushing the envelope through 10x ideas and pilots.

Qualifications

• 3+ years of product management experience in customer-facing, B2B or SaaS products on a global scale across a mix of 0 to 1 products and scaling growth.
• Clear evidence of unlocking significant product-led growth in the B2B/B2B2C space, e.g., marketplaces, e-commerce, quick commerce (food, grocery delivery), urban mobility, SuperApps, fintech, or similar.
• Technical background preferred, with experience in building SaaS products and tech-enabled products (developer portals, APIs) being a plus.
• Platform mindset - experience in building scalable and flexible solutions that enable a variety of use cases.
• Champion in product management best practices and working in empowered product teams that deliver great outcomes for customers.
• Excellent collaboration and influencing skills.
• Impact-driven with an experimentation and simulation mindset, with experience in common pitfalls and avoiding being fooled by randomness.
• Drive and motivation: You are motivated to make an impact, deliver results quickly, and raise the bar in the region's ecosystem.
• Educated to BS/MS level (or equivalent) within a subject relevant to the position such as computer science, engineering, or economics.

What We'll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in the office and 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the Company

We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem

Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.