Product Owner - Payments & Subscription Management

Job description / Role

Overview

As a Product Owner on the TV Platforms Product team, you will be instrumental in enhancing customer experience. Your role will involve leading payment gateway integrations, managing subscriber management requirements, optimizing the customer lifecycle to boost conversions, and refining subscription reconciliation workflows. This position demands a strong combination of product management expertise, technical acumen.

Key responsibilities and accountabilities

Manage Subscriber Management Requirements and Use Cases:
- Define and prioritize subscriber management features, translating business requirements into actionable use cases.
- Work closely with stakeholders to ensure that the platform effectively supports subscriber lifecycle management, including onboarding, billing, and customer service.

Enhance Customer Lifecycle and Boost Conversion Rates:
- Analyze the customer journey to identify opportunities for improving the lifecycle, from acquisition through to retention.
- Implement strategies and product enhancements designed to increase conversion rates, reduce churn, and maximize customer lifetime value.

Optimize Subscription Reconciliation Workflows:
- Streamline and enhance subscription reconciliation processes to ensure accurate and efficient financial tracking.
- Collaborate with finance, operations, and development teams to identify pain points and implement workflow improvements that reduce errors and save time.

Oversee Payment Gateway Integration:
- Lead the full lifecycle of payment gateway integration, ensuring robust and secure connections between our platform and multiple payment providers.
- Collaborate with technical teams and external vendors to define integration requirements, resolve issues, and continuously optimize the payment process for a seamless user experience.
- Define and maintain a well-organized product backlog that reflects the integration priorities and overall product strategy.
- Works with the development team to create a clear definition of "done" and defines releases.
- Ensures that the Product Backlog is visible, transparent, and clear to all, and shows what the Development Team will work on next, as well as showing sufficient items and provisional priorities for next few releases.
- Ensures the Development Team understands items in the Product Backlog to the level needed.
- Together with the team performs demo's and training sessions on his or her products, and new features to stakeholders and wider audiences if required;
- Ensures his or her knowledge on their assigned product(s) is up to date and complete. Is aware of our competition's product offering, new trends and developments.

- Minimum of bachelor's degree preferably in business studies or technology.
- Have 3+ years' experience in a software product owner role.
- Proven track record of managing all aspects of a successful product throughout its lifecycle
- Strong analytical and problem-solving skills, with the ability to analyze data, identify insights, and make data-driven decisions to optimize product performance.
- In depth knowledge of Agile process and principles.

Unfortunately, due to the high number of responses we receive we are unable to provide feedback to all applicants. If you have not been contacted within 5-7 days, please assume that at this stage your application has been unsuccessful.

About the Company

MBC GROUP is the largest media company in the Middle East & North Africa region that enriches people’s lives through information, interaction and entertainment. In 2002, nearly a decade after the launch of MBC1 in London, in 1991, MBC GROUP moved its headquarters to Dubai Media City, United Arab Emirates.

Today, MBC GROUP includes over 17 leading TV channels: MBC1 (general family entertainment); MBC2 & MBC MAX (24-hour western movies); MBC3 (children’s edutainment with a mix of both local productions and western acquisitions); MBC4 (entertainment for young families with a female-focus); MBC ACTION (an indigenous adrenaline-packed channel targeting young males with local and homegrown productions); MBC VARIETY (Western films and general entertainment with uninterrupted broadcasting); MBC DRAMA (24/7 Arabic drama) & MBC+ DRAMA (a joint pay-TV channel between MBC and OSN); MBC PERSIA (general family entertainment dubbed and subtitled in Farsi); WANASAH (24-hour Arabic music channel); MBC MASR & MBC MASR2 (general family entertainment geared towards the Egyptian family); MBC BOLLYWOOD (delivering the freshest in Bollywood content geared towards the region via an Arabized interface); MBC USA (on “Dish Network” in the US); MBC IRAQ (a premium channel aimed at the entire Iraqi family), MBC5 (new satellite channel dedicated to the Maghreb); all of them benefit from MBC STUDIOS which produces the region’s most compelling premium content for cinema, television and on-demand platforms. MBC GROUP also includes two FM radio stations: MBC FM (Gulf music) and Panorama FM (contemporary Arabic hit music).

Furthermore, part of MBC GROUP is Shahid and its premium subscription-based service Shahid VIP, the world’s leading Arabic streaming platform, home to highly rated original productions from the Arab world, a wide range of exclusive movies and premieres, as well as the top watched live Arab TV channels.