Product Support Engineer

Job description / Role

Who we are

Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, oil & gas, real estate development, and hospitality sectors across the GCC. The group operates through multiple business units and subsidiaries delivering integrated solutions supported by strong operational expertise and a well-established regional presence.

Job summary

We are seeking a skilled and customer-focused product support service engineer to provide technical support and after-sales service for heavy equipment. The role ensures optimal equipment performance, high service standards, and strong customer satisfaction across both workshop and field operations.

Key responsibilities

• Act as the primary point of contact for technical support and service-related queries
• Perform preventive, corrective, and breakdown maintenance on heavy equipment
• Diagnose, troubleshoot, and repair mechanical, hydraulic, and electrical faults
• Conduct overhaul and component-level repairs when required
• Maintain accurate service reports, inspection records, and maintenance logs
• Monitor equipment performance and identify recurring issues for improvement
• Coordinate with internal teams to ensure timely and efficient service delivery
• Ensure compliance with OEM standards, safety regulations, and company policies

Requirements & qualifications

• Proven experience in product support service engineering or after-sales support
• Strong technical knowledge of heavy equipment (excavators, cranes, forklifts, etc.)
• Solid understanding of hydraulic, electrical, and mechanical systems
• Ability to interpret technical manuals, schematics, and service documentation
• Excellent communication and customer-handling skills
• Willingness to travel to client sites across the UAE

Preferred skills

• Experience with OEMs such as Caterpillar, Komatsu, Volvo, Liebherr, or JCB
• Prior experience in the UAE or GCC market
• Familiarity with service management systems and reporting tools

Key skills

Document controlling, cost accounting, business administration, database, art

Employment type: Full time
Vacancy: 1