Product Training Manager

Job description / Role

Product Training Manager is required by a leading global tech company. You will be joining a new department and play a key leadership role within the training product centre. You will act as the key contact for internal stakeholders and their customers wishing to receive demonstrations and/or training on particular products or services.

Key duties and responsibilities:
• You will responsible for managing all visits, training and demos, ensuring that information and feedback is communicated with both internal stakeholders and customers.
• Work closely with product heads and internal managers to ensure that demos, trainings and programs are followed.
• Plan, devise and implement a program of standards and processes for training and demonstrations.
• Provide coaching, guidance and mentor the training centre team,
• You will facilitate customer journeys and experience to standards set by the internal stakeholder’s.
• Oversea the entire operations of the centre, from equipment, staff and external customers
• Prepare all presentation material and program structure for all products and demos.
• Create monthly reports, analysis and insights for internal stakeholders.

Requirements

• Have previous worked in a similar customer facing training or demonstration role (from a technology perspective).
• Have a sound knowledge of technology (IT, Digital, Consumer, Ecommerce etc)
• Have excellent communication and presentation skills
• Polished customer facing skills

About the Company

Since 2010, our team has successfully placed some of the world’s finest graduate to mid and C-level talent in organisations across EMEA and APAC, and it all comes down to our niche approach and understanding of the market place, skill sets and trends.

From our offices in Dubai, Riyadh, London and Singapore, we run a sector specific operation. Meaning we specialise in your industry and are able to completely understand your vision, provide market insights and intelligence, and deliver the best talent to fit seamlessly into your operations.