Program Lead - Client Onboarding

Job description / Role

Strategy

* Work closely with the Group, Region, Country digital and product teams for ideation, development and support in implementing Digital Bank in AME markets
* Drive ideation around country innovations and enhancements to both pre-and post-login experiences
* Train digital banking team for efficient management across cultures and local realities

Business

* Document and articulate client user journeys and client experience for the digital bank
* Document and articulate product processing flow with a view of achieving superior TAT
* Work with country to define a clear client CVP and segment.
* Work with country teams to create an ecosystem of partners that will deliver value to our clients through the digital bank
* Creating and maintaining a prioritized Product Backlog, ensuring it is visible, transparent and clear
* Defining user stories to facilitate clear communication of requirements to the delivery team, including 'definition of done'
* Preparing the Agile execution documentation in line with SCB Agile delivery framework, including release plans
* Track project health indicators, monthly project score card results project risks and issues
* Clearly communicating priorities, objectives/ goals & acceptance criteria to the agile delivery team
* Ensuring submission of progress reports, benefits reports, red packs and closure reports to governance forums
* Ensuring project deliverables are of desired quality and have appropriate endorsement / sign offs
* Development of training material for staff
* Work with ITO and country teams to conduct extensive UAT's, UVT and pilot tests
* Responsible for tracking benefits realization and adoption on an ongoing basis

Governance

* Ensure compliance to internal and external regulations

Key Stakeholders

* Group Technology and Digital Banking team.
* Regional technology and digital banking team
* Regional RB team - RB Head, Segment and product, COO, Transformation and alliances
* Country RB Heads, Country CCH, Product, Digital, CEPG, CIOs and L&C Heads in country and region

Requirements

* Qualifications: Experience in Retail Banking - product and processes, with passion to create new things
* Languages: English

Other (knowledge, skills and experience)

* Good understanding of Current market/ competitive digital positioning.
* Excellent communication skills
* Very good use of excel and power point to deliver meaningful messages about the project
* Ability to lead and coordinate widely across multiple stakeholders to achieve outcomes
* Relationship building and influencing - ability to build strong relationships across internal and external stakeholders / partners. Rally people around new processes
* Ability to work with others to influence outcomes.
* High level of energy and passionate about client experience

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.