Ref: RP971-787

Job description / Role

Employment: Full Time

DESCRIPTION

Are you interested in solving complex and challenging operational problems for one of the world’s fastest growing companies? You will be a part of the Payment Business Operations team for PayFort and you will serve as the Program Manager to drive innovative and result oriented programs, Manage onboarding of Enterprise/ SME merchants and solve escalated cases received from Merchant Helpdesk team.

PayFort is an Amazon company a leading Payment Service Provider in MENA region with operations spanning across 8 countries and technically integrated with 14 acquirers and 18 issuers, offering online payment services to more than 3000 merchants.

JOB DESCRIPTION

Program Managers lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. They gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project. Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. They rely heavily on influence over authority to drive project deliverables.

- Delivers small to medium scale projects from initiation through delivery.
- Writes effective functional specifications based on business requirements.
- Identifies key milestones. Documents and manages project schedule with input from program/project team.
- Determines corrective action for risks and obstacles with assistance from senior program managers.
- Delivers timely, accurate and professional technical support to all merchants.
- Role requires providing phone and/or email/chat technical support.
- Understands and correctly uses Amazon platform and tools to support merchants. With a varying level of difficulty, addresses system issues, provides process improvements and develops internal documentation for merchants contacts while contributing to a team environment.
- Escalates issues appropriately and correctly. Demonstrates knowledge and use of departmental resources, policies and procedures.
- Collaborates on the creation of product/feature prototypes or processes with the aid of technical and business team members.
- Applies entry level professional knowledge of core technology and/or functional area (web site, operations, marketing, engineering) to coordinate program design and launch within schedule and budget constraints.

Requirements

BASIC QUALIFICATIONS

- 3+ years of relevant experience in technical support and program/project management experience.
- Bachelor's degree is must.
- Strong project management skills and PMP certification
- Must have basic technical scoping skills; high-level knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines.
- Strong verbal and written communication skills – Fluent in English
- Strong attention to detail and organizational skills.
- Sound handle of MS Office suite, particularly Excel
- Experience leading cross-functional projects with demonstrated expertise leading without authority to achieve results

PREFERRED QUALIFICATIONS

- MBA in business
- Arabic speaking, reading and writing
- Experience in payments industry or banking

About the Company

Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.

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Program Manager salaries in UAE

Average monthly compensation
AED 31,000

Breakdown available for industries, cities and years of experience