Program Manager - Amazon Logistics

Amazon.ae

Dubai, UAE

Ref: RP971-564

Job description / Role

Employment: Full Time

DESCRIPTION

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and in the most cost effective way possible.

We are actively seeking an innovator, communicator, influencer and problem solver. Amazon seeks a Program Manager with a strong delivery record and proven project management experience to own and execute strategic, cross-functional operational and technical projects in the Middle East Amazon Logistics team.

The successful candidate will thrive in a constantly evolving business environment and work well with cross-functional teams to provide a world-class delivery capability. This role offers an opportunity to make business-critical decisions that will minimize network costs while continuing to increase the speed at which we deliver to our customers. This individual will work with teams on a global scale across Finance, Retail, Technology and Field Operators to help deliver key strategic initiatives or roll our new solutions. They will incorporate process improvement/lean methodologies and use large data analysis components to drive decisions. Travel can be up to 25% of the time domestically and internationally. The role is located in Dubai.

Responsibilities:

- Partner with key stakeholders to define program strategy (serve as a liaison between Tech and Ops teams), project plans and manage technology implementations
- Develop scorecards, manage network execution and performance to plans
- Promote data-driven decision making across the team, using tools such as Tableau, SQL, Excel. and others
- Create region specific programs/products and services that improve customer experience and reduce cost
- Manage and lead initiatives to grow and scale the operations
- Partner with other service leaders across Amazon to identify and influence the development of new programs/products and services
- Address barriers through problem solving and coordination with stakeholders
- Directly influence the definition and management of the strategic roadmaps for the network
- Evangelize and gain buy-in for strategy and roadmap from stakeholders by writing narratives and influencing peers and senior operations leadership
- Create program goals and related metrics, track progress, and manage through obstacles to achieve objectives
- Define user experience goals, stories and requirements that can be used to develop new programs and services as well as improve existing processes
- Share best practices with other Amazon teams on a global scale

Requirements

BASIC QUALIFICATIONS

- Bachelor's Degree in Supply Chain, Industrial Engineering, Computer Science, Physics, Mathematics or other quantitative discipline
- Minimum of five (3) years of full-cycle program/product management experience in a similar industry
- Experience in logistics/transportation/supply chain/package delivery/last mile operations
- Experience executing supply chain management concepts: forecasting, demand planning, optimization, capacity management and logistics
- Experience working with tech teams to build technology-based tools/solutions that will reduce cost and improve the overall program
- Demonstrated experience conducting time and motion studies, value stream/process mapping, failure mode analysis and root cause analysis
- Experience developing playbooks to include milestones and launch schedules to ensure timely and successful delivery of projects
- Experience performing cost/benefit analysis, analyzing risk/reward tradeoffs, and making decisions in a highly-ambiguous and ever-changing environment
- Proven ability to drive decisions through data and analytics using excel and other tools

PREFERRED QUALIFICATIONS

- MBA or Master's Degree in Industrial Engineering, Operations Management or related field
- Experience in last mile operations highly preferred
- Experience leading and influencing teams that are responsible for managing business operations

About the Company

Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.

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Program Manager salaries in UAE

Average monthly compensation
AED 43,500

Breakdown available for industries, cities and years of experience