Program Professional - (Recruitment Project)

Dubai, UAE

Ref: HP647-2565

Job description / Role

Employment: Full Time

Manpower is the world leader in innovative workforce solutions, connecting human potential to the ambition of business. Combining global reach with local expertise - 4,000 offices in 82 countries - Manpower partners with clients to accelerate their business by providing the people and services that raise the quality, productivity and efficiency of their total workforce.

A company that offers you a place where you’re challenged to innovate and encouraged to apply your talent and knowledge, that empowers you and expects you to make decisions that will propel the growth of our business. A company that relies on you to lead that growth. If that’s where you see yourself, Manpower has a career opportunity for you!

We are in the process of rolling out a 2-year project. The Program Professional responsible for overall management all aspects of the Contingent Workforce Solutions (CWS) program for an assigned client. This role will be based in Dubai, with reporting lines to Business Manager-Outsourcing Services.

Responsibilities include:

• Managing the subvendor / supplier program and its population and its day-to-day operations
• Implementing and managing the requisition /submittal process and overseeing job placement,
• Subvendor selection and contract negotiations
• Day-do-day troubleshooting and problem resolution
• Managing the on-going relationships and communication with stakeholders
• Performing periodic benchmarking of the subvendor population, etc.).
• Additionally, responsible for maximizing customer satisfaction, maintaining and building new relationships.
• Expectation management and issue/conflict resolution (services and grows the contractor / subcontractor population, managing client and contractor / subcontractor expectations, troubleshooting and issue resolution, etc.).
• Financial and administrative responsibilities include meeting or exceeding account growth targets, overall account profitability, implementation, training and administration of software to client and sub-vendor supplier users
• Benchmarking and reporting, and quarterly performance reviews for sub-vendor and supplier population.

Requirements

Candidate requirements:

• Minimum three years staffing industry experience in a vendor on-site or account management MSP role
• Proven negotiation skills are a must.
• Requires excellent organization, interpersonal, verbal and written communication skills and the ability to deal effectively with suppliers / candidates at all levels.
• Excellent troubleshooting and problem-solving skills are a must.
• Requires ability to effectively multi-task and function in a fast-paced, team-oriented environment.
• Flexibility to work across different time zones

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: