Job closed
Ref: LP452-533
Job description / Role
JOB PURPOSE: To lead and manage change management projects and initiatives to assist the development, efficiency and governance of the WBG business and enhance customer service and satisfaction
ACCOUNTABILITIES
Change Management:
- Assess key WBG processes; evaluate areas for improvement/optimization; document; implement and manage initiatives to deliver change management projects which support the development and efficiency of WBG.
Project Management:
- Liaise with WBG businesses to understand their strategic direction, risk appetite, market positioning and lead review projects and business planning activities which inform and assist with financial planning cycle to support achievement of short, medium and strategic planning. Manage the monitoring of new initiatives, track KPIs and soft objectives and follow up on effectiveness to report on significant variances and trends.
Service Management:
- Work with WBG service leaders and support WBG service champions to follow up on key service issues and initiate reviews to resolve issues and enhance to customer service and satisfaction.
Risk Management, Policies and Compliance Culture:
- Lead WBG operational risk, compliance and regulatory related projects to assist with strengthening risk management practices and ensure that all projects are delivered within the bank’s overall risk and compliance culture.
- Prepare and review standard operating procedures (SOPs), policy principles/notes and operational policies and assist with initiatives to enhance product governance across WBG
Policies, Processes, Systems and Procedures:
- Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
Requirements
Bachelor’s Degree in relevant specialization and Lean Six Sigma professional qualification.
At least 5 years of experience working in process improvement, project and change management roles in service or financial organization.
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.