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Job description / Role
Responsible in the management of a successful asset management based PPM program and the management of repairs and maintenance works as per agreement with the client.
Direct in Project Management of capital works and projects and development of the in-house maintenance capability. The role will maintain and continually review and improve the onsite service delivery and direct technical and safety training in conjunction with Training Manager.
Reason for role:
To support the Contract Manager to advance develop the contract during the “steady state” phase, and develop and implement strategic planning and to provide excellent operational services to the client.
Structure and reporting relationship
The Project Manager reports to the Contract Manager and also deputises in his absence.
The role will provide day-to-day management of the Operations and Maintenance multi-disciplined team and responsible for managing the long term maintenance and repair programs for the contract in order to facilitate effective operation of the site.
Key accountabilities Customers
• Represent client to navigate through various audits, inspections conducted by local bodies, insurance companies, bankers, investors etc.;
• Establish, policies and procedures for each service under management;
• Develop, implement and review energy efficient replacement programs;
• Review building services delivery systems and develop strategic maintenance or replacement strategies;
• Liaise with clients, staff and external consultants at all levels in matters relating to building service delivery;
• In conjunction with the client develop business continuity plans for numerous scenarios;
• Manage and direct the operations of the business in accordance with Serco’s strategic plan, with an emphasis on standardisation of policies and procedures;
• Manage the day-to-day operations of all elements of the Contract to meet all regulatory, business, strategic and Key Performance Indicators (KPI);
• Prepare monthly reports and attend monthly leadership meetings;
• Manage the collection, distribution and storage of information and reports;
• Liaise with customer representatives on an appropriate and regular basis;
• Assist the General Manager in ensuring the integrity of the intent and operation of the management reporting system, with all issues raised and addressed at the appropriate level;
• Ensure the timely and satisfactory management and resolution of complaints from customers and the grievances of employees, in accordance with Serco’s policies;
• Management of subcontractors and suppliers.
Operational Excellence
• Develop, monitor and review annual maintenance programs for the contract;
• Recommend and administer capital improvement works;
• Develop, administer and review whole of life cycle replacement programs;
• Development the QA program and take it through audit for subsequent award;
• Timely address various ad hoc requests given by the client for variation work, VIP visits, etc.;
• Provide advice to the Contract Manager on the activities, developments and changes within the services covered under the Contract and their impact upon the provision of those services;
• Monitor the progress of accreditation and quality management systems and coordinate the standardisation of policies and procedures;
• Monitoring of procedures and policies in order to recommend improvements;
• Monitor, review and, where appropriate, update property, plant and equipment to meet the changing needs of the business, within your authority limits;
• Perform and carry out duties and respond to requests for assistance from the Senior Serco Management team.
Key accountabilities People & Culture
• Provide direct line management for the technical services that report into the role, including but not limited to performance management and career planning of individuals;
• Direct, assist, support and advise line managers, supervisors, coordinators, team leaders or leading hands, ensuring the implementation of changes necessary to meet evolving service delivery standards;
• Set staffing levels in compliance with business specifications and monitor them, to enable the delivery of efficient and effective services;
• Ensure that employees have the opportunity to participate in the development of the Serco Contract and the decision making process;
• Review all training needs and report on a yearly basis;
• Regularly meet with line managers, supervisors, coordinators, team leaders or leading hands to keep them informed of decisions affecting their areas of operation and to ensure a uniform application of Serco’s policies and delivery of services.
Financial
• Negotiate procure and review whole of service delivery contracts;
• Ongoing management of the Risk Management program;
• Contribute towards the preparation of operating budgets
• Meet agreed budgets (commitments) and business planning outcomes.
HSQE Responsibilities and Information Security Responsibilities
• Understanding of personal responsibilities and contribution to achieving compliance with theInformation Management Systems (IMS) requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
• Exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
• Use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco’s controlled premises/systems
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
• Lead by example and innovate to conserve energy, water and resources, minimize the generation of waste and actively recycle waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
Requirements
• Degree holder of Electrical or Mechanical Engineering or equivalent qualification recognized in Facilities Management.
Essential technical, professional skills, knowledge and essential experiences
• Minimum eight (8) years experience in facilities management;
• Minimum five (5) years Management and/or Operational experience at a senior level within a business;
• Knowledge of plant management, building repair and preventative maintenance best practices;
• Ideally experienced in green field operations;
• Proficient in the use of PCs, spreadsheets and other software applications;
• Knowledge of both international and local (UAE) statutory and legislated requirements in governing large properties;
• Knowledge of international best practice in facilities management;
• Strong leadership skills.
Essential experiences
• Demonstrated high level of interpersonal skills and proven ability to effectively communicate (in both oral and in written form) with all levels of management, employees, customers, contractors and other stakeholders;
• Ability to motivate, lead, manage change and work in a multi discipline and multi-functional team;
• Demonstrated commitment to the processes of continuous improvement and quality customer service;
• Proven financial management expertise, especially the ability meet budget objectives;
• Have led a diverse, multi-cultured, multi-disciplined workforce to achieve the work output and quality of services.
Additional dimensions, KPIs or special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.