Project Officer

Job description / Role

About Emirates Group

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always 'Fly Better.' As one of the most recognized and admired brands globally, we're driven by innovation and excellence. Join us as a Project Officer and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you'll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

Role Overview

The Project Officer will support Project Managers in the development and implementation of strategic projects across the business. This includes assisting with project planning, process reviews and redesigns, solution development, and supporting issue resolution and escalation. The role also involves contributing to research, analysis, planning, and monitoring activities to ensure successful project delivery.

A key focus of the role is to support the growth and global expansion of Emirates' retail presence, including the opening of new and incremental stores. The Project Officer will play a critical role in delivering a tailored customer experience and enhancing the Emirates brand within retail environments. This includes the integration of new technologies, bespoke customer offerings, and a shift toward selling a complete customer experience rather than just tickets.

Key Responsibilities

• Monitor, track and report on the status of project deliverables to ensure time, cost and quality metrics are in line with approved project plans for assigned projects.
• Maintain register of compliance with endorsed project management methodology.
• Lead change management processes as required.
• Contribute to the development of project plans under the guidance of a Project Manager to develop future capability.
• Research and analyze options in relation to business cases and project deliverables to guide optimal decision making.
• Lead defined projects with the guidance of the Project Manager.
• Undertake process mapping activities to understand current processes whilst identifying opportunities for process efficiencies to make recommendations for service.

Qualifications & Experience

To be considered for this role, you must meet the below requirements:

• Bachelor's degree or equivalent with a minimum of 3 years' experience in general administration, preferably within a project-based environment.
• Experience working on or supporting project teams.
• Familiarity with PRINCE2 or PMP project methodologies (certification is a plus but not required).
• Strong proficiency in Microsoft Office tools, particularly Excel and MS Project or other project scheduling software.
• Ability to work independently and within team environments.
• Ability to manage multiple priorities under pressure, troubleshoot, and meet short- and long-term deadlines.
• Demonstrated experience in budget and financial management.
• Strong problem-solving skills with the ability to troubleshoot effectively.
• Excellent written and verbal communication skills.
• Strong critical thinking, creativity, and analytical abilities.

At Emirates Group, we're committed to providing our employees with opportunities to grow and develop in their careers. So, if you're looking for a challenging and rewarding opportunity, apply today and join our team!

Emirates Group is an international organization with employees from over 170 nationalities; we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our onboarding team will ensure a smooth transition to your new role at Emirates Group.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.