Job closed
Ref: LP452-458
Job description / Role
JOB PURPOSE: To conduct research, analyse data and provide information in order to support projects and initiatives within WBG business and enhance customer service and satisfaction
ACCOUNTABILITIES
Change Management
- Analyze WBG processes; evaluate areas for improvement/optimization; document and implement change management in order to support the development and efficiency of WBG
Project Management
- Support projects and business planning activities which inform and assist with financial planning cycle to achieve short, medium and strategic goals for the group.
Conduct research, analyse data and provide information to support new initiatives, track KPIs and soft objectives and follow up on effectiveness and to report on significant variances and trends
Service Management
- Conduct data analysis and provide information on Customer metrics to inform WBG service leaders and support WBG service champions to address key service issues to enhance customer service and satisfaction
Risk Management, Policies and Compliance Culture
- Prepare and review standard operating procedures (SOPs), policy principles/notes and operational policies and assist with initiatives to enhance product governance across WBG
Policies, Processes, Systems and Procedures
- Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
Self-Management
- Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance
Requirements
- At least 2 years of experience working in process improvement, project and change management roles in service or financial organisation
- Bachelor’s Degree in relevant specialization
Knowledge and Skills
- Microsoft Office (Word, Excel and PowerPoint)
- Presentation Skills
- Change Management Skills
- Process Improvement Techniques
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.