Prompt Engineer

Job description / Role

Inspire | Exhilarate | Delight

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

Designs, tests, and refines prompts to optimize generative AI output quality, ensuring business-relevant, safe, and context-aware results through continuous prompt iteration.

• Design and optimize prompts to improve LLM outputs across diverse use cases.
• Experiment with prompt techniques (few-shot, chain-of-thought, tool/function calling, RAG,…) to maximize relevance, accuracy, and safety.
• Develop and maintain prompt libraries and templates, ensuring reusability, consistency, and alignment with brand and business needs.
• Benchmark and evaluate model responses using defined success metrics (accuracy, coherence, hallucination rate, tone compliance).
• Collaborate with AI Product Managers and business SMEs to translate requirements into effective prompt designs.
• Integrate prompts into production workflows, working closely with MLOps and engineering teams to ensure scalability and stability.
• Monitor prompt performance post-deployment, iterating based on feedback, drift, and new business requirements.
• Ensure responsible use of AI outputs, embedding bias checks, safety guardrails, and compliance with internal AI governance.
• Stay up to date with GenAI advancements and proactively introduce innovative prompting techniques.
• Contribute to AI literacy and adoption, documenting prompt guidelines and training super-users or functional teams on best practices.

What you'll need to succeed

• 2-5 years of experience in data science, software engineering, NLP, computational linguistics, or related applied AI roles.
• Strong proficiency in Python and common AI/LLM libraries (Hugging Face, LangChain, OpenAI SDKs, …).
• Practical experience designing and testing prompts for LLMs (chatbots, copilots, content generation, or workflow automation).
• Understanding of LLM architectures, embeddings, RAG pipelines, and fine-tuning approaches at a working literacy level.
• Familiarity with evaluation methods for LLM outputs, including accuracy, hallucination reduction, bias detection, and A/B testing.
• Hands-on experience with API integration and connecting LLMs into enterprise workflows or apps.
• Exposure to MLOps concepts (deployment, monitoring, drift detection, …), with ability to collaborate effectively with engineering teams.
• Awareness of AI governance and responsible AI practices, including fairness, transparency, and brand alignment.
• Strong analytical and problem-solving skills, with the ability to translate business needs into effective AI prompts.
• Excellent communication and collaboration skills, working cross-functionally with product, business, and technical stakeholders.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We invite all applicants to apply

It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.