Property Manager (High-Rise Buildings)

Job description / Role

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

- Representing and heading the onsite PM team. This will involve leading and overseeing the quality assurance and quality control of the day-to-day property and asset management services, operations, transitions management (which involves taking a building from construction to operations), of the property in accordance with industry best practices.
- The candidate shall be able to confidently oversee the provision of OPEX and CAPEX budgeting requirements, overview financial forecasts and P&L's, prepare and submit weekly, monthly, quarterly, and annual reports to the clients; the preparation of governance documents, property operations plan, guidelines, property regulations, rules, policies and procedures, procurement request for approvals, etc.
- The candidate shall be knowledgeable and confident enough to lead a team and liaise with clients, tenants, and contractors, exercising good negotiation skills with experienced professionals in multinational organizations.
- Ensure the TFM service providers adhere to their KPI and SLA requirements; and abide by any relevant authorities, all laws, decrees, local municipality codes of practice, and legislation of the UAE and specifically in the Emirate of Dubai.
- The candidate will be responsible for the maintenance and accuracy of the property management systems (CRM, BMS, CAFM, BIM) and ensure that the TFM service providers are keeping systems up to date and that they receive training and advice on using the system.
- The candidate will be responsible for liaising and advising the clients on changes to local law and legislation that may affect the operations of the property and seek approval and direction on implementing or cascading directives that will affect the day-to-day operations of the site.
- The candidate will have a close working relationship with the clients, facility manager, TFM service provider, leasing agents, stakeholders, and other interested parties to ensure strong communication and teamwork/synergy between the various departments.
- The candidate will be responsible for reviewing the client's contract with the TFM service providers, ensuring the proficient delivery of the scope of works and specification of services detailed within them, so that all activities that are required are in place to operate the property efficiently and effectively.
- The candidate will facilitate and undertake generic property and asset management services of the property, which includes but is not limited to the following:
- HSE requirements and building inspections (including permits, method statements for works, HSE tenant representation & communication, fire drill planning, and fit-out supervision, etc.)
- Policies and procedures
- New leases & lease renewals and variations
- Tenant database management (contacts, documents, correspondence)
- Management of the site-based team, TFM service providers, front of house, stakeholders, etc.
- Document control
- FM strategy, management, and verification of the PPM maintenance (including specialist maintenance and communication where necessary to tenants)
- Cleaning (internal and external schedules and operational plans and any necessary communications to tenants)
- Security management plan (SMP) (in coordination with the security service provider. This should include SOP's as well as emergency evacuation planning for various incidents including fire, bomb, terrorism. The SMP will also cover access control, CCTV, control room monitoring, roaming inspections, carpark management, etc.)
- Parking management and allocation
- Waste collection strategy
- Office deliveries
- Front of house service and delivery
- Post room
- Food deliveries
- Management of the business centre, auditorium, gym, and cafeteria
- Business continuity
- Invoicing (for rental, service charge, late fees, returned cheques, etc.)
- Collections (for rent, service charge, and receipting)
- Payments for invoiced OPEX
- Procurement strategy for OPEX and CAPEX
- Financial reporting (monthly, annually)
- Preparations for special occasions - Ramadan, national day, Christmas, etc.
- Cyclical reporting (input and compilation of information regarding property management, leasing, finance, HSE and legislative requirements, risks, facility management, energy management, tenant fit-out)
- Fees and violations to be applied to tenants in the property
- The candidate via a traffic light system shall itemize all property HSE issues including but not limited to access, egress, pedestrian access to the property and carpark, evacuation routes, safe lines of site, turning points, common area furniture and seating, power outlets, fixtures and fittings, staircases, material specification, alarm systems, emergency lighting systems, lift operations, non-slip surfaces, glazing issues, handrails, access control, emergency equipment, incident and accident report actions, etc.; and use best endeavors to follow up and resolve all issues.
- The candidate will pre-qualify and evaluate contractors or vendors to contract directly with the client for the maintenance and security of the property. The candidate shall prepare the information required to tender which includes but is not limited to scope, specifications, service level agreements, key performance indicators, etc.; but the commercial request for proposal (RFP) process shall be run through the client's central procurement department.
- The candidate will administer all third-party contracts and supervise the performance of all service providers, certify all payments for goods, services, plant, and equipment supplied for the benefit of the property including value-added tax (VAT), other municipal rates and taxes (if any), and all utilities.
- The candidate will have entitlement to sanction all payments for operational expenditure whether through repetitive contracts or one-off costs as long payments are:
- within budget allocation of an approved annual budget
- attained in accordance with the procurement strategy
- The candidate will perform all functions and responsibilities which may not be expressly mentioned in the client's contract, but that are necessary for the proper performance of services and the carrying out of activities for the effective and efficient management of the property in accordance with good industry protocols and any applicable best international standards and codes of practice.

- The ideal candidate must have 10 years of property management experience.
- 5 years as a minimum experience of managing high-rise operational commercial, residential, or mixed-use buildings in the UAE.
- Must hold relevant master's or post-graduate degrees and/or accreditations.
- The candidate should have a working knowledge of building operations, property, and asset management, FMMA - managing facilities management service providers, transitions management, functionality of property management systems, and interfacing with clients, stakeholders, and tenants.

Skills Required:
- Masters or post-graduate degrees and/or relevant accreditations
- Operationally astute and proficient
- Transitions management experience
- Experience working directly for and on behalf of a landlord or client
- Microsoft Word, Excel, PowerPoint
- Fluent English verbal and written
- Excellent telecommunication and customer service
- Experience of using property management CRM systems
- Man management

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL's recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

Jones Lang LaSalle ("JLL") is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, including the online application and/or overall selection process, you may contact us for assistance.

About the Company

In the Middle East and North Africa, Jones Lang LaSalle is a leading player in its real estate markets including the hospitality sector. The firm has worked in over 22 Middle Eastern and North African countries and over the last year has advised clients on more than $120 billion worth of real estate, hotel and hospitality development.

We continually create value for our clients and partners by challenging conventional thinking and employing innovative investment solutions. The rapid pace of change in the region creates significant opportunities, challenges and complex decisions for investors.

Jones Lang LaSalle is recognized as having leading real estate and hospitality expertise with a leadership team that has held senior positions with some of the largest real estate developers, hospitality companies and corporate groups in the Middle East and internationally.