Job closed
Ref: LP452-551
Job description / Role
Job Purpose
To perform day-to-day operational and administrative duties and support managers in delivering high quality service to all clients in order to ensure customer satisfaction and the smooth and effective operation of property services with minimal financial, operational and reputational risk
ACCOUNTABILITIES
Leasing Services
Execute the activities deriving from the strategy for all leasing related operations / functions for the segment of properties managed in compliance to relevant policies and procedures in order to ensure maximum occupancy and customer satisfaction
Tenant Services
Support client decisions through outlining and providing property services products and alternatives, understanding customer needs and referring to the relevant internal parties in order to act upon potential business opportunities
Management Support
Support managers to maintain and update property services registers, documentation, contracts and systems to ensure the department complies with documentation standards and the smooth and effective operation of the property services businesses
Relationship Management
Act as first point of contact for incoming correspondence and interaction with external stakeholders to ensure stakeholder queries and communications are handled professionally and forwarded to the relevant internal party for action
Policies, Processes, Systems and Procedures
Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
Requirements
• A Diploma in Property Management or Marketing or equivalent from a recognized College
• At least 1 year of experience in a sales/operations area of a property management business with customer relationship management in sustainable business relationships
Knowledge and Skills
• Planning and presentation skills
• Written and spoken Arabic and English
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.