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Job description / Role
Serco are currently seeking a Propositions and Solutions Development Analyst who will support the Propositions and Solution Manager. The main purpose of the role is to develop a portfolio of rich propositions (in collaboration with the Business Units, Business Development, Solutions Architects) that meet market needs, outperform competitor offerings, and deliver value for customers.
Reporting to the Proposition and Solution Manager, the successful applicant will be responsible for;
- Analysing business unit requirements using appropriate methodologies - workshops, 1-2-1 stakeholder interviews, analysis of internal and external qualitative information and data, etc.
- Carrying out market and industry research to assess the need for our service offerings
- Carrying out competitor analysis and creating update reports to share across the Growth team
- Building and maintaining a detailed understanding of specific customer segments, including: customers (profile, type, and needs), markets, environment, competitors (product, pricing, strategies)
- Maintaining the project plan - for delivering each proposition; managing to time, scope, quality and budget and reporting on these at an agreed frequency
- Continuously monitoring market movements - trends, and competitor activity, feeding insights into propositions
- Collaborating with all internal departments - to conduct high-level potential impact assessments arising from development of 'ideas' and 'proposed' propositions, including additional resourcing and budget requirements
- Assisting the team in building bottom-up repeatable solutions - including the technology model, commercial model, staffing model and financial model. This will include managing mini projects and involvement in live bids
- Business Improvement - supporting the team to identify areas for improvement, conducting analysis and providing reports to help redesign existing services to ensure they meet/exceed the identified market need
- Updating the sales database and assisting in sales analytics
- Supporting customer pitches and presentations, by producing presentations and supporting data
- Engaging appropriate stakeholders and SMEs - at senior levels, in other functions (e.g. legal, finance or commercial), in other parts of the Serco Global business or in other organisations.
- Ensuring that that the proposition and its components are made available as widely as possible to Serco's global community, using appropriate knowledge management platforms, whilst also ensuring that key IP remains appropriately protected.
- Maintaining an appreciation of relevant existing and proposed regulations and industry guidance
Requirements
Essential qualifications;
- Bachelor's degree
- Project/Programme Management Skills
Essential experience;
- Bidding or business development
Preferable experience
- Business Analytics
- Undertaking market research
- Services Sector Experience
- GCC experience
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.