QC/ IQC Supervisor - Leading Market Research Company

Transguard Workforce Solutions

Sharjah, UAE

Ref: RP117-46

Job description / Role

Employment: Full Time

Purpose: To recruit, train, co-ordinate, supervise and motivate a quality control team to ensure that all validations are scheduled / carried out within the QC procedures, preferred validation method and specified instructions.

Work with DA Field to assist them to improve data quality through; constructive feedback and gaining agreement on any action plans.

This role is responsible for the continual supervision and improvement of quality checks, to ensure the standards of QC are continually improved and cost/budget/ time efficiencies are optimised.

KEY RESPONSIBLITIES:

TRAINING:
• To recruit, train, supervise, motivate, and where necessary re-train, sufficient personnel to meet our validation needs.
• To train QC Checkers/ Validators to Nielsen QC Standards as per the QC SOP.
• To ensure all trainee validators are observed on their first validation assignment.
• All staff reporting to this position understands the Nielsen Code of Conduct, Field Standards and Policies, including confidentiality and security requirements and if applicable the requirements if re-contacts are to be recorded.

PROJECT:
To ensure:
• All personnel assigned to validate a project are fully briefed in terms of the project questionnaire and survey method.
• To liaise with the FM/ PM regarding project queries to ensure the validators have a complete understanding of the project they are validating.
• Project validations; starts and finishes on time.
• Any discrepancies arising from the validations are communicated to the appropriate Field Supervisor.
• Maintain the project documentation required to fully support the QC SOP and WatchBuilder requirements.
• Ensure QC Checkers/ Validators receive feedback on the standard of their work and to monitor subsequent work to ensure feedback issues are resolved.

GENERAL:
• Schedule the validation of projects as required.
• Roster, co-ordinate and motivate the QC team.
• Delegate tasks/ workflow, to ensure timelines are met.
• Ensure all performance appraisals are carried out annually.
• Ensure timesheets, claims, expenses are checked, authorised and forwarded for processing.
• Ensure any performance/ disciplinary issues outlined in the Employment Agreement and DA Policies are given a high priority. Any formal meetings/ issuing of warnings must be agreed with/ instructed by your manager prior to taking place.
• In certain exceptional circumstances to conduct validations on a project (for example, timing deadlines, staff unavailable, suspected falsification).

Salary : AED 6500

Requirements

• A sound knowledge of the quality control and the interviewing process.
• Experience in staff supervision.
• Good communication and people skills and the ability to diffuse potential conflicts.
• The ability to follow and brief detailed instructions.
• Well organised and able to meet deadlines.
• Methodical and accurate.
• Organisation and time management skills.
• Computer literacy and accurate keyboard skills.
• Good command of the English and local language (verbal and written).

About the Company

Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.

Our Workforce Solutions include:

• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.

• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.

• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.

Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.

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Personal Assistant salaries in UAE

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