Quality Assurance Officer

Job description / Role

The Quality Assurance (QA) Manager will oversee the activities of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organizations products and/or development processes.

Core Responsibilities:
- Perform risk assessments to understand risk level, significance, and scope.
- Keep up to date with, and understand, relevant laws and regulations.
- Monitor compliance with laws, regulations, and internal policies.
- Ensure that the findings are recorded and followed up with management so that issues can be
- rectified.
- Perform KYC.
- Educate employees on not only the regulations, but also the impact on the organisation if these are not complied with.
- Investigate irregularities and non-compliance issues.
- Report back to Direct Manager on current risk and compliance performance.
- Highlight or escalate areas of concern.
- Contribute to robust and effective compliance controls within the organisation.
- Collaborate with outside professionals, including external auditors.
- Compiling and validating the ES notifications/reports.
- Assisting the clients with their enquiries related to ES.
- Generating reports.
- Perform other responsibilities and tasks as directed by the manager in order to meet department/ division objectives

Salary:
AED 9,000 to 12,000 per month inclusive of fixed allowances.

Requirements

- Quality Assurance Management system experience – its not a data analyst role – someone who can look into procedures – customer feedback and look at things from the client experience side.
- Excellent presentation and communication
- Hospitality background is preferred
- Group level role so supporting a number of entities
- ISO certification
- KYC knowledge
- Knowledge of ES Evaluation Reports
- Hospitality/ Banking background
- Ideally 3 + years of relevant work experience
- Sharjah location

About the Company

GG Selection is a search partner with an international presence, clients in diverse industries, and a network of talent for all levels of seniority and experience. We’re not limited by industry or geography, and we treat every brief and every client like the individual case it is — never making assumptions or taking anything for granted, and always tailoring our service to the needs we discover.