Job closed
Ref: OP003-134
Job description / Role
Purpose of the Job
Use a variety of measures and management systems, such as total quality management to be able to track and measure the level of service provided to clients. To ensure that the service levels, procedures and all areas are in line with the company policy and under the permissible and acceptable limits of the purpose of the particular task.
Key Responsibilities
• Devising and regulate a company's quality procedures, standards and specifications;
• Reviewing customer requirements and making sure they are met;
• Working closely with other CRM Team/Sales/Other departments to maintain quality requirements from point of sale to post sale;
• Setting standards for quality as well as ensuring the sales team and CRM Team follow the same;
• Making sure that the processes are followed and met;
• Looking at ways to reduce complaints and increase efficiency;
• Defining and maintaining quality procedures in conjunction with operating staff;
• Setting up and maintaining controls and documentation procedures;
• Monitoring performance by gathering relevant data and producing statistical reports;
• Making suggestions for changes and improvements and how to implement them;
• Conduct ‘Mystery Shopping ‘exercise on different levels to assure service standards are met;
• Conduct Audit on payments related to referrals and third Parties (BI & Brokers)
• Making sure the company is working as effectively as possible to keep up with competitors.
Requirements
• Bachelor's degree or equivalent.
• Minimum of 2 years experience in a Client Services / Quality Control in a real estate company (Developer or Broker)
• Past experience in handling high profile clients and proven ability to withstand tremendous pressure.
• Good experience in using Realestate / Developers CRM system
• Good understanding of processes within Quality , Audit and Client Services
• Excellent Communication skills (English – Advanced, ) (Arabic- Optional , a plus point )
• High standards of confidentiality to handle sensitive information
• Good follow up skills
• Very strong personality
• Time flexibility
About the Company
The Heart of Europe (THOE) will be the worlds only island destination that brings together the best of Europe. The vision behind this worlds iconic, one of a kind project is to create an elegant European lifestyle experience where every detail is underscored by luxury and perfection.
Imagine a place where every day is a delight to the senses. Where every sunrise holds the prospect of a fresh discovery. A destination that inspires adventure. A life that lifts you far from the rat race. This is more than just a destination; this is a lifestyle like no other. An address that captures the very essence of effortless European living and creates a vacation experience that goes beyond imagination. This project brings together the very best of European designs, heritage and hospitality in a truly breathtaking and unique island setting. The Heart of Europe finds its home amidst the stunning archipelago of the World Islands, which stretch 4km from Dubais coastline. Surrounded by the glittering waters of the Arabian Gulf, this iconic project occupies a cluster of six islands within the World development, creating a contemporary haven that is the epitome of sophisticated living.