Quality Auditor

Job description / Role

About us:

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised over $1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.

Role overview:

We are looking for a detail-oriented and analytical Quality Auditor to ensure the accuracy and consistency of our quality monitoring processes. This role will be responsible for auditing human-led and AI-assisted (LLM/GPT) interactions, performing deep-dive analyses on emerging trends, and delivering actionable insights to improve performance and customer experience.

Key responsibilities:

• Audit quality monitoring: Evaluate and validate the accuracy of monitoring scores, reviews, and assessments.
• Trend analysis: Conduct focused investigations into trending issues, recurring defects, and performance gaps.
• AI interaction auditing: Review and monitor LLM/GPT agent outputs for accuracy, tone, and compliance with guidelines.
• Reporting & insights: Prepare clear, data-backed reports of audit findings, trends, and improvement opportunities.
• Calibration leadership: Facilitate calibration sessions to ensure alignment across quality evaluators and operational teams.
• Special projects: Execute targeted analyses, pilots, and quality initiatives to address specific business needs.
• Action planning: Collaborate with stakeholders to develop and track corrective action plans based on audit results.

Skills, knowledge & expertise:

• Proven experience (2-4 years) in quality auditing, quality assurance, or customer experience roles.
• Strong analytical skills with the ability to interpret complex datasets.
• Excellent written and verbal communication skills.
• Familiarity with AI/LLM (Large Language Model) evaluation and monitoring is a plus.
• Strong attention to detail and organizational skills.
• Ability to lead discussions, provide constructive feedback, and influence stakeholders.
• Proficient in using QA tools, CRM systems, and reporting dashboards.
• Proficiency in Microsoft Excel/Google Sheets.

Job benefits:

• Flexible working hours with trust to work enough hours to do your job well at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• Opportunity to influence the shape of your career through the quality of your work.
• Participation in the company's employee stock options program.
• Health insurance.
• Flexi Perks: A monetary benefit that gives you the freedom to use it as you chooseu2014whether for health and well-being, education and professional development, or travel needs.