Job closed
Ref: RP056-42
Job description / Role
Job Purpose:
• Responsible for ensuring customer satisfaction by responding to questions, concerns, and needs.
• Identifies customer needs early in the process.
• Learns customer needs early in the request process and can please the customer quickly.
Accountabilities: Essential functions and responsibilities include the following. Other functions may be assigned.
• Promptly answers and responds to customer calls by determining needs, answering questions, or transferring to appropriate internal personnel, if needed.
• Selects, prices, quotes, closes, and enters all HVAC related products/services.
• Processes quick ship, all HVAC related products/services for TL and SE.
• Prepares and maintains project files for business quoted.
• Responsible for order write-ups, submittal preparation, order follow-ups, order expediting, or Service order routing.
• Coordinates order and shipment procedures.
• Flexibility to work overtime/weekends, as required.
Knowledge Skills and Experiences:
Education And/Or Experience
• Degree in Mechanical Diploma or an Engineering diploma.
• One to two years customer service or HVAC experience a plus.
Language Skills
• Must be able to communicate effectively with others over the phone. Ability to communicate in English, knowledge of Arabic is an added advantage.
Mathematical Skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Requirements
• Degree in Mechanical Diploma or an Engineering diploma.
• Ability to communicate in English, knowledge of Arabic is an added advantage.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
About the Company
At Candidate we pride ourselves in not only being a team of recruiters but possessing extensive industry experience across our key verticals, which allows us to search and select the right calibre of resource for our clients. With our offices in the UK and Dubai, UAE we have the exposure to the right network which helps us focus on building a portfolio of clients and candidates across our key sectors:
Financial Services FinTech Legal Cyber Healthcare Digital
We like to see ourselves as more than a typical recruitment consultancy. For instance we offer the core services of placing the right candidate for our clients and retained recruitment, in addition to consultancy to advise and build out a client’s needs. Supplying contract resource is an area we are building out to provide further options to our client base. Lastly training is a key focus, as a result of our partnership with Forte Markets we have access to a depth of content and expertise, across our key verticals, rarely seen with a recruiter.