Rail OT Cybersecurity Senior Technician

Job description / Role

Make a difference every day

The Job Opportunity

- The purpose of this Rail OT Cybersecurity Senior Technician position is to:
- Perform responsibilities for the Cyber Security and Rail Systems Team (CSRST) covering all of Engineering (ATC, Comms, AFC, MEPs, RSK, TRK & Civils, Depot);
- Run an on-call system to be point of contact outside of the 24/7 running of the network;
- Participate actively to the 5 main cybersecurity functions: Identify , Protect , Detect , Respond and Recover ;
- Deliver its core objectives, but not limited to:
- Cybersecurity Preventative and Corrective Maintenance of Rail OT machines;
- System wide back up f Rail OT machines;
- Upgrade f the virus definitions of Rail OT machines;
- Lg and report on the Cybersecurity posture and conditioning of Rail OT machines;
- Responsible for working in a 24x7 Cybersecurity Operation Centre (CSOC) environment;
- Investigate, document, and report on information security issues and emerging trends;
- Provide Incident Response (IR) support when analysis confirms actionable cyber-incident;
- Respond to previously undisclosed software and hardware vulnerabilities.

Key accountabilities

- Carry out all OT-related cybersecurity preventive maintenance (PM) and corrective maintenance (CM) activities and minor modifications on Rail OT Systems machines to include but limited to, servers, workstations, desktops and laptops. Some of these systems are installed along trackside, whilst others can be found in stations and still some others in depots;
- Respond to Cyber Threats from the Cyber Security Operations Center (CSOC), NMOC or Maintenance Centre and control the impact;
- Audit the Rail Systems to provide reports on IT/OT misuse under the guidance of Engineering department;
- Competent in Cybersecurity threat Management;
- Able to run full scenarios for system lock downs due to Cyber threat
- Audits of all Rail Systems and its use within Engineering;

Requirements

What we are looking for in our candidates:

- Customer Focus: Delivers Customer Service
- Sees those they interact with as customers and seeks to identify and meet needs, taking swift action to resolve issues with integrity. Always alert to the customer's point of view and demonstrates a sense of urgency.
- Driving Growth & Innovation: Generates Ideas
- Identifies innovative ideas and solutions for everyday work problems that contribute to on-going continuous improvement and add value to the customer.
- Execution & Delivery: Delivers Against Own Objectives
- In accordance with Serco's Governing Principles, follows through and meets personal commitments in an organised and methodical manner.
- Communication & Influence: Communicates Effectively
- Clearly and concisely conveys information and ideas that engage others

Specific requirements:

- Vocational trade certificate or diploma in Information Technology discipline or equivalent;
- Working knowledge in maintaining Rail OT Systems machines (servers, workstations, desktops and laptops) and installing third party software would be an advantage;
- Good technical knowledge in Operational technology, Industrial controls systems and Cybersecurity;
- Basic knowledge in database tables (SQL Server, Oracle or MySQL).
- Must have good eyesight and normal color vision;
- Ability to compile simple technical reports, routine business correspondence, prepare method statements and drawings as required;
- Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
- Detail oriented, and the ability to handle multiple priorities;
- Hold a valid UAE driving license with good driving skill and experience;
- Keen interest in IT and OT and its related discipline;
- Basic Cybersecurity incident handling skills.
- Minimum 1-year work experience as a computer/systems/cybersecurity technician in Rail OT environment (ICS, SCADA and operations control systems);

Working with Serco

At Serco, not only is the nature of the work we do important, everyone has important role to play.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

Take pride in what you do

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.