Reception Supervisor | Al Futtaim Automotive

Job description / Role

Reception Supervisor | Al Futtaim Automotive | Toyota Dubai

Job Requisition ID: 163142

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

We are currently looking for experienced Reception Supervisor to work for our Toyota Dubai Service Center. The main responsibility of this role is to provide a supervisory management function for all Service Advisors. To lead a reception team ensuring efficient and professional manner is maintained. Act as a role model to demonstrate and promoting standards expected by practicing and creating the energy and the enthusiasm for excellent customer service.

What you will do
- Ensure that all Reception Hosts and Service Advisors provide a "Customer Centric" environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values.
- Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time.
- Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n' span and safety that promotes a customer centric environment.
- To adhere to all departmental procedures
- Ensure the tracking of the financial performance of each direct employee responsible for selling labour hours and other sales.

About the team

The role will report to the Aftersales Manager, and you will be working in a busy workshop environment wherein you will be dealing liaising with the workshop team, and to be on hand to answer any queries from other departments and customers.

Required skills to be successful
- Minimum 2 years of Reception Supervisor/ Manager experience in the automotive
- Experienced in managing the operations on a day-to-day basis
- Experienced in managing a team
- Excellent MS Office skills and SAP knowledge is an added advantage

What equips you for the role
- Degree in Mechanical Engineering or any technical automotive related field
- 2-3 years' recent experience as a Reception Supervisor or Manager in the automotive industry
- Ability to communicate effectively and must have a strong analytical, communication and inter-personal skills alongside with supervisory competence
- Problem solving & leadership skills & can lead changes in the workplace
- Arabic speaking is value added

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.