Receptionist

Job description / Role

Key Accountabilities:
• Respond to incoming telephone calls by transferring calls appropriately to staff concerned, taking messages and ensuring prompt delivery of these messages.
• The job holder will answer routine enquiries over the telephone and give out correct information about the company.
• Sort all incoming mail (couriered or posted) and ensure that these are forwarded promptly to staff concerned.
• The job holder will also keep a record of all outgoing faxes (kept in file for 6 months).
• Receive the company’s visitors, announcing arrivals and directing them to staff concerned.
• Monitor staff movement, i.e. keep track of personnel who are either on holiday, out in the field or off sick in order to field calls appropriately to the right department.
• Keep track of personal international calls made by staff members and reconcile with the telephone and fax bills.
• Produce LPO and invoices as requested.
• Ensure that the company directory is up to date and that all abbreviated dialing codes in the telephone & fax system are correct. Make sure updated directories are given to everyone.
• Assist with typing, inputting data, making hotel/airline bookings and other secretarial or administrative duties from time to time.
• Ensure compliance with Company’s QHSSE policies and procedures.

Requirements

• Business degree or receptionist / secretarial diploma holder.
• Minimum 2 year experience in a similar role within a project oriented company
• Excellent knowledge of MS office and knowledge of email system, excellent written and spoken English.
• Diary management.
• Experience of busy, multi-line switchboard.

Role specific Behavioural competencies required:
• Problem-solving/judgment: ability to work unsupervised and observe, think critically and to solve problems using data-analysis, interpretation, and reasoning skills.
• Teamwork: dedication and ability to work successfully with others in a team.
• Information & Communication: ability to receive information from, and convey information to others, in a timely and clear manner, using appropriate language, and communication tools.
• Client focus: ability to generate client satisfaction (internally and externally), potentially resulting in long term client relationships and additional business.
• Planning & organizing: able to set priorities and determine actions, time and resources (tools, software, people, and budget as appropriate.) to achieve pre-defined goals. Monitor and manage timely delivery, leading to reliability and client satisfaction

About the Company

Fugro collects, processes and interprets data related to the earth's surface and the soils and rocks beneath and provides advice based on the results to clients in many sectors and also provides the people, equipment, expertise and technology that support the exploration, development, production and transportation of the world's natural resources. Fugro was founded in the Netherlands in 1962 and is listed on the Amsterdam stock exchange of NYSE Euronext since 1992. Fugro was included in the AEX-index as of September 2008.

Fugro's activities are arranged in three divisions: Geotechnical, Survey and Geoscience.