Receptionist

Job description / Role

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years

As we continue to grow, it's our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn't create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals - and beyond. It's an exciting journey we're on, and one you could be part of.

Job Summary:

The job holder of this position is responsible for all front office operations such as handling company incoming and outgoing telephone calls, dispatching of mail, couriers and time sheets. The job holder is the single point of contact for all messages and information.

Key Responsibilities:

Organizational:

- Follow all relevant administrative policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Operational:

- Implement activities under close supervision
- Daily collection and delivery of mail from PO Box and transfer to office mail room when assigned
- Operate telephone switchboard to answer, screen and forward calls, providing information and taking messages
- Provide information about establishment such as location and working hours of departments or offices, employees within the organization, or services provided
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Maintain guest reservation system
- Receive, sort, and route mail, with courier and deliveries
- Manage the mail room by allocating mail space for each department/company Receptionist Mailing Service Attendance Support Meetings Logistic Support Access Log Maintenance Customer Service Call Forwarding
- Assist staff and keep a track of the international calls and faxes to enable the accounts department to debit the amount to the personnel
- Be aware of the location of staff i.e. out of the office in a meeting, on leave, on business trips etc.
- Arrange for public transportation if requested by guests
- Maintain up-to-date telephone lists
- Perform other clerical duties as needed, such as filing, photocopying, and collating
- Perform other duties as required

Requirements

Your Profile:

- 0-2 years of experience in the same field or a similar field
- High school or secondary level

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now's your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you'll have everything you need to innovate your career.

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.