Job closed
Ref: RP714-11925
Job description / Role
- To be a Heartist of the Front Office and of the hotel, in and outside the work place.
- To always keep the working area clean and well maintained.
- To use appropriate materials, equipments and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.
- To properly use the telephone etiquette as per Sofitel standards.
- To properly follow all CID and local government requirements concerning hotel guests and files.
- To check the departure lists and to ensure check-out times are respected.
- To monitor room status and discrepancies.
- To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.
- To maintain an atmosphere of high morale and a happy working relationship among the team.
Requirements
- To daily follow the checklists.
- To assist in securing external guest accommodation should an overbooking occur
- To respect schedules, terms and deadlines as agreed with the Management.
- To daily read the F/O logbook, to update it and to sign it.
- To be updated with the latest administrative, organizational, operational or other changes and news.
- To be updated with the competitors' offerings and rates.
- To liaise closely with the Sales and Reservations on rate management.
- To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.
- To promote the Accor loyalty programs.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.