Receptionist

Job description / Role

Responsibilities:
- Greet and welcome visitors with a professional and friendly demeanor.
- Answer, screen, and forward incoming phone calls.
- Provide basic and accurate information in-person and via phone/email.
- Direct visitors to the appropriate person and office.
- Manage and organize the reception area to maintain a professional appearance.
- Maintain office security by following safety procedures and controlling access via the reception desk.
- Address and resolve basic inquiries and complaints from clients and visitors.
- Ensure a high level of customer service is maintained at all times.
- Assist visitors with directions and provide accurate information regarding the organization.
- Maintain and update visitor logs and sign-in sheets.
- Input and manage data accurately in electronic systems and emails.
- Keep accurate records of all incoming and outgoing correspondence.
- Communicate effectively with staff and management to ensure smooth operations.
- Assist with the coordination of office events and meetings.
- Monitor and control access to the premises, ensuring that only authorized personnel are allowed entry.
- Issue visitor badges and maintain records of visitor access.
- Assist the security team with reporting suspicious activities.
- Respond to security incidents and emergencies, following established protocols.
- Coordinate with security personnel to ensure a safe and secure environment.

- High school diploma or equivalent; additional certification in Office Management or Security is a plus.
- Proven work experience as a Receptionist, Front Office Representative, or similar role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Hands-on experience with office equipment (e.g. printers).
- Professional attitude and appearance.
- Strong written and verbal communication skills.
- Excellent organizational and multitasking abilities.
- Customer service-oriented mindset.
- Ability to handle stress and remain calm under pressure.
- Strong attention to detail and accuracy.
- Basic knowledge of security protocols and procedures.
- Friendly and approachable demeanor.
- Ability to maintain confidentiality and handle sensitive information.
- Strong interpersonal skills and ability to work as part of a team.
- Ability to respond effectively to security incidents and emergencies.

About the Company

MBC GROUP is the largest media company in the Middle East & North Africa region that enriches people’s lives through information, interaction and entertainment. In 2002, nearly a decade after the launch of MBC1 in London, in 1991, MBC GROUP moved its headquarters to Dubai Media City, United Arab Emirates.

Today, MBC GROUP includes over 17 leading TV channels: MBC1 (general family entertainment); MBC2 & MBC MAX (24-hour western movies); MBC3 (children’s edutainment with a mix of both local productions and western acquisitions); MBC4 (entertainment for young families with a female-focus); MBC ACTION (an indigenous adrenaline-packed channel targeting young males with local and homegrown productions); MBC VARIETY (Western films and general entertainment with uninterrupted broadcasting); MBC DRAMA (24/7 Arabic drama) & MBC+ DRAMA (a joint pay-TV channel between MBC and OSN); MBC PERSIA (general family entertainment dubbed and subtitled in Farsi); WANASAH (24-hour Arabic music channel); MBC MASR & MBC MASR2 (general family entertainment geared towards the Egyptian family); MBC BOLLYWOOD (delivering the freshest in Bollywood content geared towards the region via an Arabized interface); MBC USA (on “Dish Network” in the US); MBC IRAQ (a premium channel aimed at the entire Iraqi family), MBC5 (new satellite channel dedicated to the Maghreb); all of them benefit from MBC STUDIOS which produces the region’s most compelling premium content for cinema, television and on-demand platforms. MBC GROUP also includes two FM radio stations: MBC FM (Gulf music) and Panorama FM (contemporary Arabic hit music).

Furthermore, part of MBC GROUP is Shahid and its premium subscription-based service Shahid VIP, the world’s leading Arabic streaming platform, home to highly rated original productions from the Arab world, a wide range of exclusive movies and premieres, as well as the top watched live Arab TV channels.