Posted
Ref: RP714-21916

Job description / Role

Employment: Full Time

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We are Heartists
Heartist describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick
The place to savour life - We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to savour the flavor of life, balancing small indulgence with what's good for them and good for the world.

Hotel
Movenpick Hotel & Apartments Bur Dubai

Job Description

The Role

• Under the guidance and supervision of the Front Office Manager and/or the Night Manager, and within the limits of the established Accor & OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
• Must be thoroughly familiar with all Accor corporate and local Operational Standards and ensure they are followed. He/She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Front Office Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:

Key Deliverables and Responsibilities

Planning & Organizing:
• Review and update logbook
• Check equipment
• Be smart, well-groomed and maintain a friendly and cheerful disposition at all times
• Oversee the day-to-day operations
• Report regularly on happenings to Supervisors/Night Manager (if on shift)
• Monitor employees' performance/coaching
• Fire procedure
• First aid procedures
• Handle guest complaints and report to manager
• Implement and coordinate the Front Office OSM
• Perform as per OSM standards and in line with the company's values and core behavior
• Be fully aware of the talk of the walk for the day
• Proper grooming at all times
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Be aware of daily activities and have product knowledge of the hotel facilities
• Ensure panic report is printed during the shift at least twice

Operations:
• Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests
• Register and process check-in for all arrivals
• Update and check guest information into the computer after a complete check-in
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests' departure
• Handle walk-in counter reservation at all times and process call-in reservation when room reservations section is closed
• Provide friendly, smooth, courteous service to guests and respond promptly to all requests and inquiries at all times
• Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow-up, report it immediately to supervisors
• Handle issuance of guest room key cards and ensure effective control for guest security
• Check and convey messages to guests
• Assist at the information counter, foreign exchange, night audit and the business centre, as and when assigned
• Check the paymaster and assist supervisors to have no paymasters pending
• Review logbook, verify outstanding and follow up pending. Identify if any special assignment for the day
• Check hotel situation, occupancy, functions, groups, MIPs/VIPs & RIPs
• File daily reception report and documents systematically
• Print panic report (at least twice a shift)
• Attend briefings; take notes and action with appreciated follow-up
• Focus on the guests, maintain eye contact and ensure all guests at the desk are acknowledged
• At the end of the shift or the day, communicate all information that the next shift has to know for a well-running of the operations
• Co-ordinate and inform with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs
• Familiarize with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility
• Perfect grooming all the time
• Drive upselling
• Carry out any other reasonable task (which may not be stated here) as requested

Generic Aspects on Hygiene / Personal Safety / Environment / Confidentiality:
• Ensure proper care of all equipment and furniture entrusted for Heartists' use
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, blackout and evacuation
• Know the safety regulations and ensure their application & ensure the safety of people and property in the hotel
• Respect and ensure respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc.)
• Understand and strictly adhere to the rules & regulations established in the Heartists Handbook and the hotel's policy on fire, hygiene, health and safety
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office
• Do not disclose any financial information or any other information of the Accor Hotels

Our Values:
• Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread - beyond professions, persons, countries and cultures - the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.

Guest Passion:
• We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance:
• We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect:
• We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.

Spirit of Conquest:
• Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.

Trust:
• Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.

Innovation:
• We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.

Requirements:

• Diploma in hotel management.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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Front Desk Receptionist salaries in Dubai

Average monthly compensation
AED 3,000

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