Receptionist

Job description / Role

Job summary:

We are seeking a highly organized and customer-focused receptionist with proven UAE experience in a hospital or clinic environment. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. You will play a crucial role in ensuring the smooth and efficient operation of our front desk.

Responsibilities:

Patient reception and registration:

Greet and welcome patients and visitors in a professional and courteous manner.

Accurately register patients, verifying personal and insurance information.

Manage patient check-in and check-out procedures.

Ensure patient confidentiality and adherence to privacy policies.

Appointment management:

Schedule, reschedule, and confirm patient appointments.

Manage appointment calendars and optimize scheduling to minimize patient wait times.

Coordinate with medical staff regarding appointment schedules and urgent cases.

Communication and information:

Answer and direct phone calls, emails, and inquiries promptly and professionally.

Provide accurate information to patients regarding clinic or hospital services, procedures, and policies.

Relay messages to medical staff and other departments.

Administrative support:

Maintain organized patient files and records.

Process patient payments and handle billing inquiries.

Manage front desk supplies and ensure a clean and organized reception area.

Perform general clerical duties, including filing, photocopying, and data entry.

Insurance and billing:

Verify patient insurance information and process insurance claims.

Handle patient co-payments and billing inquiries.

Ensure accurate recording of financial transactions.

UAE specific requirements:

Familiarity with UAE health insurance procedures and regulations.

Knowledge of local healthcare protocols and customs.

Experience with electronic medical records (EMR) systems used in the UAE.

Qualifications:

High school diploma or equivalent; relevant certification is a plus.

Minimum of 1-2 years of experience as a receptionist in a hospital or clinic setting within the UAE.

Strong understanding of medical terminology and procedures.

Proficiency in MS Office Suite and EMR systems.

Excellent communication and interpersonal skills.

Strong organizational and time management skills.

Ability to handle stressful situations with calmness and professionalism.

Fluency in English. Arabic is a plus.

Key skills:

Customer service orientation.

Attention to detail.

Multitasking ability.

Confidentiality.

Problem-solving skills.

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions