Receptionist

Job description / Role

Job description

We are seeking a professional and welcoming individual to be the first point of contact for our parents, students, and visitors. This role is key in upholding the GEMS core values and ensuring a positive experience for all who engage with our school.

Key responsibilities:

• Greet and assist students, parents, and visitors with courtesy and professionalism.
• Handle phone calls and enquiries, providing accurate information and directing queries appropriately.
• Provide information on curriculum, admissions, events, activities, and examinations.
• Maintain a clean and organized reception area, visitor register, and school tour bookings.
• Coordinate mail deliveries and liaise with courier services.
• Support with clerical and administrative duties (filing, copying, data entry, bulletins, correspondence).
• Maintain confidentiality and work cooperatively as part of a team.
• Assist other departments and undertake duties as assigned by the leadership team.
• Be aware of and comply with all trust and school policies and procedures particularly relating to child protection, equal opportunities, health and safety and security, confidentiality and data protection; reporting all concerns to an appropriate person.
• Carry out all duties with regard to the school's policies and codes of conduct.
• Participate in training and other learning activities as required and to participate in appraisal and professional development. Set high expectations of conduct, whilst acting as a good role model for others.

Skills

• Communication: The ability to interact clearly and professionally with diverse groups (students, parents, staff) via phone, email, and in-person.
• Organization: Strong skills in managing multiple tasks, prioritizing workloads, maintaining organized records, and using diaries and to-do lists.
• Technical skills: Proficiency with standard office equipment (phones, printers, copiers) and software like Microsoft Office (Word, Excel, Outlook), and familiarity with student information systems.
• Customer service: A strong focus on helping others, addressing inquiries, and resolving issues effectively and courteously.

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.

Education

Diploma in Administration

About the Company

GEMS Education is a pioneering education company with an international network of award winning K-12 schools. Over the past 55 years GEMS has grown from one school to being a truly global company with one incredible mission – to make quality education available to every student. Over 20,000 education professionals unlock the potential of over 250,000 students across 14 countries each and every day, preparing children of all ages for real world success.