Receptionist

Job description / Role

Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

• Under the guidance and supervision of the Team Leader, Front Office Supervisor and within the limits of the established Rixos Hotels policies and procedure, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
• Welcoming guests
• Ensures that all guests are greeted on arrival and departure of the hotel.
• Register and process check-in for all arrivals.
• Handle guest check-outs efficiently and professionally.
• Update guest information into the computer after a complete check-in.
• Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests' departure.
• Handles walk-in counter reservations at all times and processes call-in reservations when room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guests complaints/requests and liaise with the department concerned to ensure immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey messages, mail and packages to guests.
• Assist at the information counter, foreign exchange, night audit and business centre, as and when assigned.
• Have knowledge of the hotel rate codes, packages, segmentation, discounts and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.
• Report any unusual occurrences or requests to manager.
• Be aware of the hotel accident prevention policies.
• Ensure the cleanliness and neatness of front office area.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily operations.
• Check hotel situation, occupancy, functions, groups, VIPs.
• At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
• Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
• Maintain continuous contact with hotel guests to ensure that any problem or complaints are handled efficiently and courteously.
• Review and update logbook.
• Check equipment.
• Be smart, well groomed and maintain a friendly and cheerful disposition at all times.
• Oversee the day to day operations.
• Report regularly on happenings to Assistant Front Office/Front Office Manager.
• Fire procedure.
• First aid procedures.
• Handle guest complaints and report to manager.

Qualifications

• Proven work experience as a receptionist, front office representative or similar role.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Preferably German speaker.

Additional information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our corporate social responsibility activities, like Planet 21.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.