Receptionist-Customer Service Front Desk - HR & Admin Dubai| Financial Services| Orient Insurance PJ

Job description / Role

Overview

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job Description

The Receptionist will be the first point of contact for visitors and clients, ensuring a professional and welcoming experience. This role involves handling incoming calls, directing inquiries to the appropriate departments, and performing administrative duties to support office operations.

Responsibilities

• Greet and assist all visitors and clients with professionalism, courtesy, and prompt guidance.
• Operate and manage the telephone switchboard efficiently to handle internal and external communications.
• Direct incoming calls to the relevant departments or personnel as needed.
• Maintain records of missed calls and provide regular reports on response follow-ups.
• Manage office correspondence, including sending birthday and anniversary emails to employees.
• Ensure the reception area is well-maintained, organized, and presentable at all times.
• Support administrative tasks as required by the HR or Administration team.

Ideal Candidate Profile

Required skills to be successful:

• Excellent verbal and written communication skills in English.
• Proficient in MS Office (Word, Excel, Outlook).
• Proactive and self-motivated.
• Time management.
• Strong interpersonal skills and a customer-oriented approach.

What equips you for the role:

• High school diploma or equivalent; additional certification in Office Administration is a plus.
• Proven experience as a receptionist or in a similar customer service role.
• Professional appearance and demeanor.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.

About Orient Insurance PJSC

Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded progressively steady growth. The company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 million, which is the highest in the insurance industry in UAE. With its head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah, and Ras Al Khaimah in UAE, Muscat in the Sultanate of Oman, and Bahrain.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.