Receptionist (German Speaker)

Job description / Role

Description

We are building a team of skilled professionals to manage the reception area for our company, which serves high-level clients. This team will be responsible for creating a welcoming and professional environment, handling client communications, and ensuring that all interactions meet our company's high standards of service.

As a client relations receptionist you will be responsible for:

• Welcoming and greeting clients: Warmly welcome high-profile clients and visitors, ensuring a professional and exceptional first impression.
• Managing appointments: Coordinate and manage schedules, ensuring timely and seamless appointments and meetings for clients and executives.
• Client communication: Handle phone calls, emails, and correspondence with high-level clients, providing accurate information and exceptional customer service.
• Maintaining the reception area: Ensure the reception area is always neat, professional, and reflective of the company’s standards.
• Assisting with client requests: Address and fulfill client requests promptly, coordinating with other departments as necessary.
• Handling confidential information: Manage sensitive client information with the utmost discretion and confidentiality.
• Supporting administrative tasks: Provide administrative support to senior management and other departments as needed.

Requirements

• Proficiency in English (spoken and written).
• Prior experience in customer service, hospitality, or aviation.
• Customer service skills: Exceptional interpersonal and communication skills.
• Ability to work effectively in a team environment.
• Willingness to collaborate with colleagues to ensure smooth operations.
• Sensitivity to diverse cultures and backgrounds.
• Ability to interact respectfully with passengers from various countries and cultures.