Receptionist (Spanish Speaker)

MIRA CONSTRUCTION L.L.C

Dubai, UAE

Posted
Ref: PP000-47592

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Job description / Role

Job Type
Full Time

Job Location
Dubai, UAE

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Administration & Secretarial

Company Industry
Construction

Description

The receptionist ensures a warm, welcoming, and professional front desk experience for all members and guests. This role is responsible for managing check-ins, handling inquiries, updating the CRM system, and performing essential administrative tasks. The ideal candidate must be presentable, energetic, and experienced in delivering luxury service standards.

Key responsibilities

Front desk operations

Greet members and guests in a friendly and professional manner.

Handle check-ins, check-outs, and membership validations.

Respond promptly to phone calls, WhatsApp messages, and emails.

Manage booking schedules for classes, personal training sessions, and facility usage.

Customer service

Provide accurate information about gym services, memberships, and facilities.

Assist members with queries, concerns, and service-related requests.

Maintain a consistently high standard of hospitality and guest experience.

CRM & administrative tasks

Enter and update member information in the CRM system.

Process new memberships, renewals, and session packages.

Maintain records, forms, and prepare daily reports.

Handle cash and card payments when required.

Facility support

Ensure the front desk and lobby areas remain clean, organized, and presentable.

Coordinate with the cleaning team and gym supervisor regarding facility needs.

Report equipment or facility issues promptly.

Qualifications & requirements

Education
Graduate degree required.
Additional training in customer service or hospitality is an advantage.

Requirements
Minimum 2 years of experience in a luxury gym environment.
Experience using a CRM or membership management system (mandatory).

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