Reconciliation Team Lead

Job description / Role

What you do:

• Oversee the Claims Reconciliation Team's daily activities, setting clear productivity and quality targets, and regularly reporting progress to the Manager and Heads.
• Generate comprehensive monthly management reports detailing reconciliation status (both open and closed), including disputed and payable amounts, while emphasizing key insights and actionable recommendations.
• Design and implement process improvements not only within reconciliation but also across related functions where issues arise, such as adjudication mistakes, system glitches, unclear rejection reasons, timing, and technical errors.
• Lead coaching and feedback sessions with both internal and external stakeholders to align on reconciliation requirements.
• Organize ongoing training and development programs to boost team expertise and capabilities.
• Establish performance objectives and track team progress to maintain exceptional accuracy and efficiency in reconciliation.
• Create and execute strategies that optimize reconciliation workflows and enhance operational efficiency.
• Ensure all reconciliation activities strictly comply with internal policies, external regulations, and industry standards.
• Stay informed on relevant regulations and enforce compliance within the team.
• Provide direct feedback to our Claims Medical team to improve the overall process.
• Perform other ad hoc duties as needed.

What you bring:

• Bachelor's degree preferred in medical fields, finance, business administration, insurance, or related areas.
• At least 5 years of experience in claims reconciliation, finance, accounting, or similar fields.
• Demonstrated success in managing and resolving complex claims challenges.
• Excellent analytical and problem-solving abilities.
• High attention to detail and precision.
• Skilled in financial software and reconciliation tools.
• Strong communication and interpersonal skills.
• Proven ability to lead, inspire, and develop teams.
• Familiarity with applicable regulations and industry standards.
• Authorized to work legally in the operating country.
• Hybrid work option available based on business needs.

About the Company

With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!