Reconciliation Team Lead

Job description / Role

What you do:

Oversee the claims reconciliation team's daily activities, setting clear productivity and quality targets, and regularly reporting progress to the manager and heads.

Generate comprehensive monthly management reports detailing reconciliation status (both open and closed), including disputed and payable amounts, while emphasizing key insights and actionable recommendations.

Design and implement process improvements not only within reconciliation but also across related functions where issues arise, such as adjudication mistakes, system glitches, unclear rejection reasons, timing, and technical errors.

Lead coaching and feedback sessions with both internal and external stakeholders to align on reconciliation requirements.

Organize ongoing training and development programs to boost team expertise and capabilities.

Establish performance objectives and track team progress to maintain exceptional accuracy and efficiency in reconciliation.

Create and execute strategies that optimize reconciliation workflows and enhance operational efficiency.

Ensure all reconciliation activities strictly comply with internal policies, external regulations, and industry standards.

Stay informed on relevant regulations and enforce compliance within the team.

Provide direct feedback to our claims medical team to improve the overall process.

Perform other ad hoc duties as needed.

What you bring:

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development, ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged.

Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to provide you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer.

Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow, and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

Great to have you on board. Let's care for tomorrow.