Regional Facilities Manager

Job description / Role

About JLL

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

The Regional Facilities Manager is responsible for ensuring a high level of client satisfaction within their areas and countries of responsibility. Delivering key initiatives as well as ensuring consistency in processes and operational FM delivery. The role delivers efficient operational facility activities to meet contractual obligations with respect to the EMEA property portfolio of the Client.

A close working relationship with other regional FMs within JLL will be required by the post holder to ensure local support is used to manage local vendor performances and visits to the client's sites. The post holder will be required to travel extensively in EMEA to be successful in this role.

What this job involves

Team Management

• Management of all operational FMs in region:
• Succession Planning
• Personal Development Plans
• Client/Stakeholder Management:
• Serves as primary contact for Jones Lang LaSalle for buildings within their portfolio with regards to service delivery and escalation point.
• Accountable for the local service delivery to meet the contractual obligations of Jones Lang LaSalle for the Client Account.
• Manage relationships within the clients Global Real Estate and Facilities teams (Area Managers) to address operational challenges head on.
• Develop and maintain a detailed understanding of the Client's business and key factors influencing their requirement for our services.

Financial Management

• Assist the Finance Director with the development of property budgets and forecasts in accordance with the financial timetable.
• Be a key player for achievement of the agreed financial targets for their country/areas of responsibility; revenue, expenses, and debtors targets.
• Develop an understanding of the services provided by Jones Lang LaSalle. Identify opportunities to cross-sell services and make recommendations for growth.
• Quote, raise POs, and provide support to Regional FM teams for the financial management of all out of scope activities.

Contract Management

• Ensure services are delivered in adherence to the contract.
• Deliver services in line with key performance indicators and service levels.
• Develop and drive the relationship with key vendors gaining knowledge of best practices across the estate and implement.
• Identify and escalate all service changes to the Procurement Manager, Finance Director, and Account Director.

Operational Management

• Manage and ensure the quality of delivery for the Client Account.
• Use and promote technology systems to support service delivery, and monitor the performance for own demise and provide as detailed the required reporting from the systems.
• Ensure all standard operating procedures and processes are adhered to and are fit for purpose for own demise.
• Deliver all regional initiatives and programs as directed.
• Implement and direct all client-specific initiatives such as savings targets, benchmarking, and best practices.
• Follow reporting, standard operating procedures, systems, and HR practices in line with the regional consistent approach.
• Provide monthly reporting as detailed by Account Director.
• Implement and test in accordance with the contract all Business Continuity Plans for the properties within their remit and ensure these are aligned with the Client plans.
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
• Work with the regional Health and Safety Director to build, implement, and manage the output of the Roles and Responsibilities for EH&S across own estate/buildings.
• Follow required emergency prevention and operational controls.
• Report all accidents, occupational illnesses, and emergencies.
• Any and all other duties and tasks assigned.

Every day is different, and in all these activities, we'd encourage you to show your ingenuity.

Sounds like you? To apply you need to be

Experienced Professional

• Minimum 3 years' experience in a similar role.
• Focus on 'Soft Services / Front of House' management - supporting the Client operations.
• Tertiary qualifications in Facilities Management / Engineering will be advantageous.
• Has managed Facilities across multiple locations.
• Has experience in handling client and/or Firm sensitivities knowing when to escalate with urgency or how to de-escalate certain risks.
• Has demonstrated experience in balancing the interests of the client with those of the Firm.
• Has experience in translating client needs.
• Understands Technical Processes and impact on delivery services (SOW).
• The management of schedules, budgets, contracts, invoices, processes.
• Quest for excellence through continuous improvement.
• Performance Management.
• Problem Solving & Strategic Thinking.
• Ability to connect technical matters with monetary and business.
• Capacity to deal with ambiguity and solve complex problems effectively.
• Analytical, proven ability to solve problems using an objective approach.
• Demonstrate an ability to look at long-term solutions.
• Project Management & Organizational Skills.
• Planning & organizational skills to prioritize work and meet tight deadlines.
• Demonstrated client relationship skills.
• Strong communicator - good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener.
• Self-motivated and confident, Gravitas.
• Flexible - able to adapt and effectively deal with rapidly changing, stressful situations.
• Proven ability to initiate and follow through with improvement initiatives.
• Able to work independently and be a team player.
• Exhibits honesty & trustworthiness.

What you can expect from us

• You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

About the Company

In the Middle East and North Africa, Jones Lang LaSalle is a leading player in its real estate markets including the hospitality sector. The firm has worked in over 22 Middle Eastern and North African countries and over the last year has advised clients on more than $120 billion worth of real estate, hotel and hospitality development.

We continually create value for our clients and partners by challenging conventional thinking and employing innovative investment solutions. The rapid pace of change in the region creates significant opportunities, challenges and complex decisions for investors.

Jones Lang LaSalle is recognized as having leading real estate and hospitality expertise with a leadership team that has held senior positions with some of the largest real estate developers, hospitality companies and corporate groups in the Middle East and internationally.