Regional Manager - ACES

Job description / Role

Souq.com, an amazon company

Souq.com is the largest ecommerce site in the Arab world. With more than 2,000 employees, we operate with the scale and ambition of a big corporation, but we cultivate a strong entrepreneurial and nimble mindset to ensure we execute with speed and efficiency. We have offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia and Kuwait, and leading Product and Engineering centers in Jordan and India.

Souq.com , now an Amazon company wherein we're seeking a highly skilled and motivated person to help develop and implement a world class security program for our operations network which will ensure that our customers receive the items they purchase on time and at the best possible cost. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Business Area: Operations

Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.

The Operations teams in our Fulfilment Centers are responsible for controlling the vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it.

Middle East ACES program Manager

ACES managers are focused on supporting Fulfilment Centers (FCs) improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the FCs, support FC launches, support FC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the FCs.

The process owner's mission is to help FCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives.

Responsibilities:

- The ACES program manager will be owning national programs. He/She will be working with site ACES managers and site leadership to deploy the FC Benchmarking processes which have been adapted for Middle East to train ops leaders and establish sustainable mechanism in FCs.
- Use the PDCA methodology to drive small scale improvements in processes
- Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
- Sustain roll out of CI essentials and Kaizen essentials training to managers.
- Align with WW ACES attempt to use "Amazonian terminology for ACES tools".
- Develop robust systems and train operators to drive the value we expect - Area Organization and Area Readiness

- Previous experience in operational logistics/supply chain, manufacturing, transportation, general management or engineering role.
- Knowledge of Lean, Six Sigma and Kaizen technique is preferred.
- Ability to travel up to 50% of time to analyze, implement, monitor best practice solutions.
- Excellent analytical skills to evaluate complex processes and financial scenarios.
- Strong communication skills (written and verbal)
- Demonstrate strong track record of team leadership within a large scale rapid and process driven environment, whilst also being able to handle multiple projects.
- Sound business acumen
- Excellent working knowledge of MS Excel, MS Word and related software
- Graduation in any subject

Preferred Qualifications

- Area manager/Operations Manager experience in an FC
- Post-graduation/MBA

About the Company

Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.